Restaurant Manager

ASSISTANT MANAGER-L1&L2 & Cafe Manager
Reporting to: Cafe Manager / Area manager

Reporters: Asst Managers, OTs, Team Members

KRA:

1. Translating company's objectives in the region
2. Ensure store compliance with company's operational procedures
3. Lead, motivate & develop team to maximize profits
4. Drive customer focus through service standards in area

Knowledge, Skills & Abilities:

• Excellent communication & influencing skill
• Result oriented
• Financial awareness & understanding of P&L
• Ability to analyze reports
• Sales & marketing orientation
• Planning & organizational skills
• Building & developing high performance team
• Operating system & internet skills
• Exposure to Team Management

Qualifications:

Exposure:

• BHM graduate/ Diploma/ any relevant degree or with relevant experience.

• 1.6 - 5 years of experience in handling multiple F&B units
• Retail or related industry exposure
• Age Limit from 18 to 30 years.

Duties & Responsibilities:
Financial:

• Supervise an individual outlet.
• Maximize Cafe sales performance and drive profits.
• Sales forecasting and apportioning targets across teams.
• Assuring the Timely & Accurate indent is placed for the cafe .
• Wastage control measures.

Timely forecast of the stock in order to ensure the smooth operation of the cafe.






Learning & Development Management:

• Motivating the team to ensure the sales target in met.
• Grievance handling & solving issues.
• Ensure the Training Certification of team members.

Process Indicators:

• Ensuring all the documentation related to the cafe is done on time (Sales Reports/ Cafe Registers).
• Ensuring the Quality Audits done on day to day basis.
• Integrity cost controllable & Waste Management.

Customer orientation:

• Ensure all the Customer complaints are resolved.
• Analysis of Customer database complaints & drive the footfall in the cafes.
• Ensuring the Training norms are met.
• Ensuring 90% score in the Management Visit Report.