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Technical Consultant - L1 Resident En...

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Technical Consultant - L1 Resident Engineer

Diverse Lynx India Pvt. Ltd. Mumbai, Maharashtra (Onsite) Full-Time
  Hands on experience of configuration and maintenance of Cisco Voice Technology solutions – Telephony & Contact Center Technologies and good experience in administration & maintenance of Cisco Voice solution, application & services. knowledge of Voice Telephony IPT of Cisco , Voice Mails, Contact Center, Unified Communication, Voice Networking, Cisco Recording. Hands on experience (Configuration and maintenance) on Cisco Voice Products like :
  • Cisco Call Manager, Cisco unified call Manager, Cisco Unity, Gateways. VoIP products. SRST.
  • Unity Voice Mail
  • Cisco Voice Gateways & IVR ( H.323,MGCP,SIP)
  • Knowledge of CIMC and VMware on UCS server
  • CUCM Basic Configuration such as IP Phone and End User addition  etc.
  • UCCX Basic Configuration such as Agent addition in a Team or CSQ, Skill set changes etc.
  • Cisco Calabrio call recording administration & basic configuration skill.
  • CUCM, UCCX and Gateway Monitoring – RTMT
  • Monitoring of devices and report if there is any issue.
  • Daily Checklist as per site requirement.
  • Attending the day to day MAC tickets.
  Troubleshooting, analyzing & managing the Minor and Major Incidents, Problem tickets. Positions will require for Technical Consultant in Resident Engineer.
 

Recommended Skills

  • Administration
  • Call Centers
  • Cisco
  • Cisco Unified Communications Manager
  • H.323 Protocol
  • Maintenance

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