You’re being taken to an external site to apply.
Enter your email below to receive job recommendations for similar positions.PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
From the resume you’ve given us, it doesn’t look like you have the required skills for this position. This will lower your chances of success when it comes to receiving a job offer.
"Job Requirements of Jira:"
-
Employment Type:
Full-Time
-
Experience:
Not Specified
-
Education:
Not Specified
-
Travel:
Not Specified
-
Manage Others:
Not Specified
-
Location:
IND (Onsite)
Do you meet the requirements for this job?
Jira
- Administer and support the cloud-based applications and platforms including Office 365, Smartsheet, Atlassian Jira and Confluence, Zendesk, Freshservice, Adobe, and others
- Add and remove licenses as needed in response to user and business needs
- Perform regular maintenance on user lists to keep licensing costs in check
- Produce licensing utilization reporting for IT leadership
- Provide subject matter expertise on technology/software products
- Ensure all critical applications are designed with capacity and resiliency in mind
- Build system documentation and monitoring dashboards/alerting
- Create end-user documentation/cheat sheets. Ensure Service Desk technicians and managers are trained on latest tools
- Develop training collateral for Office Managers and Service Desk Teams to be used in onboarding
- Develop lifecycle management for software solutions across the enterprise, ensuring the latest technology is "on-deck”
- Configure centralized alerting and downtime communications plans
- Be an escalation resource for all Service Desks acting as a Tier-3 tech for escalations and incident responses
- Coordinate with Service Desk Managers to ensure Service Desk delivery SLAs are met
- Assist with Executive Support for in relation to applications needs
- Monitor Infrastructure Service Desk ticket queue to ensure SLAs are met and tickets are routed appropriately
Recommended Skills
- Adobe
- Business Requirements
- Cloud Computing
- Communication
- Confluence
- Dashboard
Help us improve CareerBuilder by providing feedback about this job:
Job ID: 19677916
CareerBuilder TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.