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Jira

Diverse Lynx India Pvt. Ltd. IND (Onsite) Full-Time
Detailed job description - Skill Set: Cloud Applications Administrator
  • Administer and support the cloud-based applications and platforms including Office 365, Smartsheet, Atlassian Jira and Confluence, Zendesk, Freshservice, Adobe, and others
  • Add and remove licenses as needed in response to user and business needs
  • Perform regular maintenance on user lists to keep licensing costs in check
  • Produce licensing utilization reporting for IT leadership
  • Provide subject matter expertise on technology/software products
  • Ensure all critical applications are designed with capacity and resiliency in mind
  • Build system documentation and monitoring dashboards/alerting
  • Create end-user documentation/cheat sheets. Ensure Service Desk technicians and managers are trained on latest tools
  • Develop training collateral for Office Managers and Service Desk Teams to be used in onboarding
  • Develop lifecycle management for software solutions across the enterprise, ensuring the latest technology is "on-deck”
  • Configure centralized alerting and downtime communications plans
  • Be an escalation resource for all Service Desks acting as a Tier-3 tech for escalations and incident responses
  • Coordinate with Service Desk Managers to ensure Service Desk delivery SLAs are met
  • Assist with Executive Support for in relation to applications needs
  • Monitor Infrastructure Service Desk ticket queue to ensure SLAs are met and tickets are routed appropriately

Recommended Skills

  • Adobe
  • Business Requirements
  • Cloud Computing
  • Communication
  • Confluence
  • Dashboard

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Job ID: 19677916

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