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IT Infrastructure & Application in Un...

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IT Infrastructure & Application

Diverse Lynx India Pvt. Ltd. Un, Uttar Pradesh (Onsite) Full-Time




IT Infrastructure & Application







Technology Operations Center

The Technology Operations Center optimizes business outcomes by providing the best, first line of defense, 24 hours a day, 7 days a week, 365 days a year
These outcomes equate to maximized service availability and reliability
TOC is the nerve center comprised of, smart people with the right competencies and empowerment to act fast and avert problems before they impact the business.

Job Description

The Technology Operations Center (TOC) Analyst performs technical analysis of issues and outages as they occur across Client's Core IT Systems
This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers
The TOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations
This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements
The TOC analyst may also perform basic system administration tasks such as network/system troubleshooting and executing various scripts.



Illustrative Duties and Responsibilities

1
Provide first level support to the firm's IT Infrastructure, Applications, and Network

2 Provide timely response to all incidents, outages, and actionable alerts
Categorize issues for escalation to appropriate technical teams

3
Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact.

4
Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.

5
Monitor a wide variety of information and network systems.

6
Document accordance with standard organization policies and procedures.

7
Notify customer and third-party service providers of issues, outages and remediation status.

8
Work with internal and external technical and service teams to create and/or update knowledge base articles and CMDB.

9
Perform basic systems testing and operational tasks which includes but not limited to Event Correlation and Event Aggregation.

10
Support multiple technical teams in 24 x 7 operational environments with high uptime requirements
Varied shift schedules will include day or evening hours.

11
Help reduce the team's average MTTR.

12
Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis.

13
Identify and address day to day continuous improvement activities.

14
Perform miscellaneous job-related duties as assigned by the team manager.

15
Assist with fulfillment of basic Service Requests.

Required Technical Skills

• Working knowledge of enterprise infrastructure both on-premises and cloud hosted.

• Foundational ability to analyze data and compare with defined performance measures.

• Ability to follow SOPs and documented workflows.

• Foundational knowledge of current business technologies, frameworks, methods, and tools.

• Ability to assist and perform with the identification of key issues or trends.

• Ability to comprehend information risk concepts and principles.

• Understands information systems and cybersecurity.

• Ability to communicate technical and security concepts to a non-technical audience, both via written and verbal communication.

• Working knowledge of ITIL Methodology and SAFe Agile Framework.

• Familiarity with Application monitoring tools; SCOM, OMS, Moogsoft Nagios, New Relic or any market standard IT Operations Management Tool is a plus.

• Working Understanding of Web Technologies (IIS, SharePoint, Apache, etc.)

• Awareness of basic database concepts (SQL or Oracle)

• Preferred certifications or equivalent experience with Cisco Certified Network Analyst (CCNA), Microsoft Certified System Engineer (MCSE), Microsoft Certified Solutions Expert (MCSE), Azure, AWS Certification, ITIL Foundation.

Required Professional and Leadership Skills

• Ability to communicate effectively across all levels of management.

• Highly collaborative personality with excellent written and verbal communication skills.

• Foundational organizational skills with the ability to prioritize and multi-task.

• Ability to work both independently and within a team

• Self-directed and detail-oriented
Moderate supervision with some latitude for independent judgment.

• Flexible, calm, and professional demeanor in a fast-paced, high-stress environment.

• Advanced problem solver.

• Highly Motivated, self-starter who has a very strong desire to learn.

Education and Relevant Experience

• Bachelor's Degree and Minimum of 2+ years of directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management.

Recommended Skills

  • Agile Methodology
  • Amazon Web Services
  • Apache Http Server
  • Attention To Detail
  • Business Process Improvement
  • Business Requirements

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