Senior Specialist, Social Media Marketing

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.  As a Senior Specialist, Social Media Marketing working hybrid in Mumbai, Maharashtra, India, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do -

We are seeking a driven and creative Senior Specialist, Social Media Marketing to join our dynamic demand generation team. This role offers an opportunity to contribute directly to attracting top-tier customer service representatives in various languages by creating engaging social media content and collaborating with a global team. You will work independently on assigned projects, demonstrating strong project management and content creation skills.

You'll report to Senior Manager, Social Media.

During a Typical Day, You’ll

•        Develop and create engaging and informative organic social media content across LinkedIn, Spotify, and Youtube highlighting our best industry practices, employee stories, and career opportunities. Develop full cycle from inception to coordination, to design, and publishing.

•        Independently manage assigned projects, ensuring timely completion and meeting quality standards.

•        Collaborate with internal stakeholders to gather information, brainstorm ideas, and ensure content aligns with overall social media strategy.

•        Provide clear direction to external resources on how to capture content that meets our brand guidelines and objectives.

•        Analyze social media performance metrics for assigned projects and contribute to refining content strategies based on data insights.

•        Stay up-to-date on the latest social media trends and best practices and apply them to content creation and project development.

•        Work collaboratively with the broader social media team to maintain consistency and brand voice across all social channels.

What You Bring to the Role

•        2-3 years of experience in social media marketing within the recruitment or human resources industry.

•        Proven ability to create engaging and effective social media content in different formats (e.g., text, images, video).

•        Strong project management skills, including the ability to plan, prioritize, and manage multiple tasks simultaneously.

•        Excellent communication and collaboration skills, with the ability to work independently and effectively within a team environment.

•        Fluency in English is required. Additional language proficiency is a plus.

•        Passion for talent acquisition, a strong understanding of best industry practices in customer service, and a commitment to building a diverse and inclusive workforce.

What You Can Expect

•        Supportive of your career and professional development

•        An inclusive culture and community minded organization where giving back is encouraged

•        A global team of curious lifelong learners guided by our company values

•        Ask us about our paid time off (PTO) and wellness and healthcare benefits

•        And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid

Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.