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Job Requirements of AIOps/DigiOps Senior Specialist:
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Employment Type:
Full-Time
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Hyderabad, Telangana (Onsite)
Do you meet the requirements for this job?
AIOps/DigiOps Senior Specialist
AIops/Digiops Senior Specialist –
Key Responsibilities
• Lead a team of IT tool experts to unearth specific AIOps/DigiOps and Service management problem areas
• Lead and conduct deep-dive AIOps/DigiOps IT tools assessments for customer engagements
• Lead and engage with customer teams to gather AIOps/DigiOps IT tool requirements and prioritization of the same
• Lead solution development for prioritized AIOps/DigiOps IT tool requirements
• Lead the development of business case for AIOps/DigiOps IT tool implementation initiatives
• Lead the discussions with customer senior stakeholders on AIOps/DigiOps IT tool implementation initiatives
Experience – Essential
• Exposure on AIOps/DigiOps tools, ITSM ticketing (such as ServiceNow, BMC Remedy), IT Monitoring, Reporting, Customer Experience, Automation and IT Operations tools
• Experienced in ITSM, ITOM, Monitoring tool comparisons
• Experienced in IT tool implementations
Experience – Desirable
• 6 to 8 years of experience in consulting role
• Experience with BFSI customer engagements desirable
Skills and Knowledge
• Accredited certification on ITSM, ITOM tools
• Skills on Monitoring, Reporting, automation tools
• Excellent verbal and written communication skills.
Job Location- Hyderabad
Yrs of Exp-8+Yrs
Recommended Skills
- Assessments
- Bmc Remedy Action Request System
- Communication
- Consulting
- Customer Experience
- Leadership
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Job ID: 14082773
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