Sr VDI Administrator

Company:

Qualcomm India Private Limited

Job Area:

Information Technology Group, Information Technology Group > IT Engineering

General Summary:

The role of the IT server Infrastructure engineer group will help:

Provide technical leadership in the development, integration, testing and support of the Virtual Desktop Infrastructure, supporting multiple geographic locations, network enclaves, and virtual desktop pools.

 Infrastructure consists of VMware Horizon, Azure virtual desktop, and   VMWare Hypervisor.

Install, configure, tune, maintain, and monitor Windows 10,11, Deployment on perm and cloud Environment.

Provide operational support of all Windows system administration within the End-user computing (EUC) space including Windows Server and Windows Desktop Operating systems.

Use monitoring tools (such as Perfmon, SCOM, and vRops) to oversee Virtual desktop Systems operating within a defined support operations area. Engage with Help desk to troubleshoot and resolve large scale environmental issues.

Deploy and maintain secure desktop images in the VMware virtual desktop Infrastructure in accordance with policies and industry standards. Engineers will be supporting Microsoft Windows Server OS, such as DHCP, DNS, AD, and Windows Failover Clustering services. They should be familiar with Microsoft Azure virtual desktop & windows 365 Cloud PC   and VMware hypervisor.

Good working knowledge of adjacent VMware products (VCF, vROPs, vRA, vSAN, NSX etc

Collaborate with clients to develop, implement, and review customer relations service improvement programs. 

Implement core business processes and assist the client with process improvement initiatives. 

Recommend changes to policies and establish immediate procedures, ensure that service is delivered on time and within budget by maintaining communication with stakeholders and management.

Leverage business, technical, and interpersonal skills to manage, stakeholders, and operations.

Coordinate and communicate with other area managers to leverage resources and discuss solutions. 

Analyze, log, track, and resolve complex issues pertaining to networking connectivity issues, printers, Windows servers, and applications. 

Coordinate hardware and software installations, as well as upgrades, Isolate and diagnose common Wintel system problems, and document system events to ensure continuous functioning.

Coordinate and monitor troubleshooting, testing, upgrades, and configuration of Wintel (Windows / VMware) and services.

 Prepare for and prescribe approaches to possible downstream implications.

Work with business stakeholders and technology partners to maintain Service Management (Service Catalog, Request management, SLAs, Knowledge Management, Incident (SLA/SLOs, Major Incident support), Problem (RCAs, Knowledge management), Change Management (CMDB, Service dependencies, IT comms), et.

This role requires the selected person to work in shifts in a 24X7 production environment

Minimum Qualifications:

• 3+ years of IT-related work experience with a Bachelor's degree.
OR
5+ years of IT-related work experience without a Bachelor’s degree.

Physical Requirements:
• Frequently transports and installs equipment up to 20 lbs.

Applicants: If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to 

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact

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