Technical Delivery Associate- Networking

  
Job Description – Technical Delivery Associate Job Details     Job title Techincal Delivery Associate (Configuration)  
Reports to (job)
  Technical Delivery Profesional Business Unit Technology Team Dynamic Infrastructure / Dynamic Networks Location Bangalore, India
(Global Travel may be required) Job Dimensions Performs Network Change Activity on BT's Global Network. Hours Full Time – 40 Hours per week (India) Direct Reports N/A Career Level F     Why BT? We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
 
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
 
Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future. Why  Technology? We are in an incredibly competitive industry and it's not just the technology that's important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT's powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.
 
Innovation drives everything we've done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people's lives for the better in welcome, relevant and affordable ways and we'll be fast to market with an effortless experience to match.  We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.
 
In Technology, we're creating an inclusive working environment where people from all backgrounds can succeed. We value different perspectives, skills and experiences. We're happy to consider ways of working that will mean you can perform at your best. Why this job matters The purpose of the Technical Delivery Associate is to manage the introduction of new components or features including physical and logical functionality such as platform upgrade from a delivery perspective. Uses technical knowledge and operational understanding to identify and deliver improvements in service availability through end to end business ownership. In addition to technology introduction responsibilities the incumbent will be required to assist in faulting more complex issues
 
 
 
 
 
  What I'll be doing – your accountabilities Skills required for the job

• You will manage orders to meet agreed Key Performance Indicators (KPIs) such as On Time Delivery and Right First Time measures
• You will manage suppliers and field engineering teams on the delivery of global forced closures and migrations ensuring that all activities meet Global Networks Engineering Standards guidelines
• You will proactively prevent problems by acting before they occur, managing the overall status of your workstack, owning, addressing and escalating issues impacting the delivery of your orders
• You will consider any opportunities for CI by taking ownership, identifying possible solutions & driving them through to successful implementation including capturing business benefits.
• You will take a lead role for specific project deployment that may involve co-ordinating the activities of other delivery engineers within the team and reporting the overall project progress to key stakeholders

 

• Minimum of 3 years experience in a IP environment.
• Professional qualification/accreditation i.e. CCNA

  Connected leaders behaviours Experience you would be expected to have  

• N/A

 
 
 
 

• Knowledge and understanding of BT's Global networks and technologies - MANDATORY
• Knowledge of Global Network Suppliers – E.G. Cisco, Juniper, Ericsson, Ciena, Huawei, Nortel - MANDATORY
• Good Communication with Internal and External Stakeholders - MANDATORY
• Project management skills/experience - PREFERRED
• Experience of a process driven work-flow environment. - PREFERRED
• Good knowledge of networks/infrastructure and related network management, products and services - MANDATORY

Key decisions

• Make decisions at a technical delivery level
• Manage/determine escalation process for project milestones
• Provide options on recovery of the technical delivery as well as other options including re-planning/rescheduling.
• With stakeholders, designers and platforms ensure the proposed technical solution is both deliverable and operationally ready.