IN
0 suggestions are available, use up and down arrow to navigate them
Service Architect in ,

Apply to this job.

Think you're the perfect candidate?

Service Architect

Diverse Lynx India Pvt. Ltd. IND (Onsite) Full-Time
Location- Pune/ Bangalore/ Noida/ Hyderabad/ Chennai

Budget- 40LPA
Experience:16+ yrs

Overall Experience - 16 Years (Minimum)

Presales Service Architecture and Consulting Experience – in yrs

Service Design and ITSM Consulting Experience – in yrs

Service Delivery and IT Operations Experience -in yrs

Mandatory Knowledge and Exposure:
Service Desk Solutioning
Service Management Solutioning
Service Integration and Management (SIAM) Solutioning
ITSM Tooling and Integrations (Functional) Solutioning
End User Automations (e.g. VA, Chat bot, Self-service, Workflow Automation, RPA, EUA, Etc.)
Transition and Transformation Project Exposure
Job Description:
The responsibility for Service Architecture across the Customer Service Lifecycle: Pre-Sales & Consulting: Own the Service Architecture elements for:
• Service components for provocations and early engagements
• Service maturity assessments for clients to identify opportunities
• Service consulting for the scoping of new business Bid: Own the end-to-end service element of the customer response, this includes:
• Define service win themes
• Deliver the service elements of the customer response
• Deliver the costing of service elements for entry to the BCPM, including o Demand profiling o Demand reduction o Cost scrubbing
• Deliver the service elements for the customer contract, constructing a comprehensive service landscape showing how the Fujitsu service forms part of the entire service
• Deliver service credit models for the proposition including commercial risk models
• Provide input for the service elements for entry to the RAID log
• Provide input for the service elements of the Transition and Transformation plan
• Represent service in Rainbow reviews
• Represent service in Customer dialogue sessions and contract negotiations
• Represent service in Peer Quality Checks and governance
• Represent service in BAR and CAR Design & Implement: Own the end-to-end service element of the solution design, this includes:
• Provide solution steering to enable the design of the right proposition
• Provide innovation on how services can be delivered embracing new technology and approaches
• Design service solutions that integrate to the wider solution and each other
• Design the service to meet customer requirements using standard offerings where possible, bespoke components should only be used where there is a gap
• Influence the wider technical solution to ensure that service requirements can be achieved including SLAs, Reporting, and other non-functional requirements
• Deliver the service elements of the Architecture Overview Document (AOD)
• Deliver the Service Management Technical Architecture Design for the solution
• Work with the designated Delivery Executive, Business Unit and Deal Assurance to ensure sign off of service proposal
• Understanding of the end to end solution and all impacts on each individual stage/cycle of delivery The Service Architect role requires flexibility and travel will be needed as per the requirements of the engagement. Key Accountabilities
• Supporting the development of Service Management areas of the Solution: Develops compelling and competitive service solutions that comply with our customers' requirements whilst maintaining our exemplary standards of corporate integrity. Service elements include the following: o Account Leadership Team o Service Governance o Service Management o Service Desk o Support Models o Service Level Agreements (in conjunction with Commercial) o Service Credit Regimes (in conjunction with Finance) o Service Toolsets and Integration
• Continuous Improvement:
Working with the Head of Service Architecture to define:
o More effective ways of working
o Identifying reusable collateral o Standardization of approach
o Enhancement of relevant Fujitsu methodologies such as the Service Management Methodology
• Best Practice Application: Ensure that Fujitsu Service Management methodologies and Best Practice bidding approaches are applied.
• Personal Development: Continually strive to improve skills and performance through a combination of formal learning, industry awareness and on the job experience. Required Knowledge and Experience
• Professional experience in delivering service architecture for bids of varying value and complexity is preferred but not mandatory.
• System Design – Experience of designing end to end service solutions that includes Service Management Toolsets, automation and integration; Service Management process and; governance • Service Management Consultancy
• Service Architect experience in key / or strategic transition and transformation programmes
• Knowledge of the full sales and bid lifecycle including qualification, developing capture plans, competitor analyses, winning strategies, value propositions
• Industry knowledge of ITIL® v3 (practical application), SIAM, Service Orchestration / Automation, ServiceNow and Service Desk
• Ability to write propositions that reflect the customer requirements, customer language, answer the questions, extol the benefits of Fujitsu that are compelling and grammatically correct
• Be able to communicate and present effectively at all levels
• Business analysis
• Data Analysis
• Requirements Definition and Management
• Service Management sizing and costing

Recommended Skills

  • Architecture
  • Assessments
  • Automation
  • Business Analysis
  • Business Process Improvement
  • Contract Negotiation

Apply to this job.

Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 17719769

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.