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Retail Operation Manager in Jaipur, R...

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Retail Operation Manager

Diverse Lynx India Pvt. Ltd. Jaipur, Rajasthan (Onsite) Full-Time
  ROLE: Retail Operations Manager REPORTING TO: Unit Head PEOPLE REPORTING TO ROM: Department Managers         Key Deliverables Activities     Achievement of Budgeted Plan Works out action plans/tactics to match requirement Competition mapping Identifies parameters to track competition   Builds resources and databases of information on an ongoing basis by networking   Creates an index and updates it Inventory Management Does process mapping for movement of stocks from receiving bay to floor   Initiates stock-takes as per the agreed and laid down procedure   Ensures effective displays with the objective of achieving greater number of stock turns   Plans for perpetual inventory Customer care/customer service Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences   Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances Customer feedback Sets up mechanism for recording of verbal complaints / suggestions   Ensures collation of data on customer complaints /  suggestions and circulates it to relevant people   Ensures in service recovery within agreed time-line (72 hours)   Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic) Client availability Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly Floor presentation Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability   Communicates the above to supervisors Arrangement of stock in space allocated as per plan Creates display plan of merchandise for his sections on the basis of underlying principles   Communicates the display plan and the underlying principles to the supervisors for the purpose of execution Analysis and reporting Analyzes available data, identifies causes and suggests solutions   Identifies all reports that need to be generated with frequency, schedules and identifies sources of information   Ensures compliance Shrinkage control Identifies most pilfered products and common methods of pilferage

Recommended Skills

  • Customer Service
  • Databases
  • Merchandising
  • Networking
  • Retailing
  • Stock Control

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Job ID: 11864594

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