BUSINESS ANALYST

Mandatory skills: eTom, CRM and telecom domain must

Experience:8 yrs.
Location : Pune
JD:

Telecom Business Consultant
Consulting Delivery related

• MBA with Telecom background and min 8 years of Telco work experience
• Participating / leading in customer facing consulting activities
• Identifying issues and forming hypotheses and solutions
• Presenting findings and recommendations to clients in line with pre-defined client business objectives
• Implementing recommendations/solutions and ensuring the client receives the necessary assistance to carry it all out
• Managing projects and programmes with focus on client / stakeholder management
• Liaising with the client to keep them informed of progress and to make relevant decisions
• Strong communication, articulation and presentation skills
• Proven ability to deal with ambiguity and carve out meaningful resolutions
• Ability to conceptualize/drive business change on complex programmes
• Facilitate a culture of continuous improvement where the team is committed to finding new ways to improve the service it provides to the business.

Experience/Knowledge Required

• Domain Focus (required)
  • Experience and good understanding of telecom value chain, markets, key technology as well as business trends, challenges in emerging vis-a`-vis mature markets etc.
  • Industry reference Standard Frameworks & Tools Focus (required)
  • General awareness of industry reference standards such as eTOM (BPF), ITIL, NGOSS, TOGAF etc.
  • Conversant with Process Modeling tools like Visio/ ARIS/ PEGA/ Casewise etc.
• Functional Domain Focus (required)
  • Good understanding of various business, technology as well as operational solutions in functional domains such as
  • Overall B/OSS (Service Fulfillment and Assurance)
  • Customer Interaction management (CIM) & CRM
  • Order Management (COM/SOM)
  • Product lifecycle Management/EPC
  • OSS/Network Inventory & Billing
• Business Process Focus (desired)
  • Understanding and having ability to design business processes across specific or entire value chain of telecom industry vertical: L2C (Lead to Cash or Service Fulfillment) / T2R (Trouble to Resolve or Service Assurance) / C2M (Concept to Market)

Also please share details in below tracker only. Name of the Candidate Candidate ID Date of Birth Edu Qualification Overall experience (in yrs) Relevant Experience (in yrs) Contact Number Email ID Current Location Current Org Tentative DOJ Rate/Month Vendor


With warm regards,
Mayuri Bansode
Business Co-ordinator-RMG-TMG(BE/P2PR)
Sharda Annex-Pune
Extn:1745



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