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Production Support in Bengaluru, Karn...

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Production Support

Diverse Lynx India Pvt. Ltd. Bengaluru, Karnataka (Onsite) Full-Time
Job Description for the Production Support Analyst Profile with Virtusa for Chennai Location.
EndClient- Bank

Job Description :-

Responsibilities :As a Production Support Analyst, key responsibilities will include:
Provide proactive support for end user application issues, escalated by the stakeholders (Business, project teams).
Responding to user calls, emails and chats and resolving problems as per the guidelines given as and when required
Undertake Root Cause Analysis (RCA) to determine the origin of problems, for both application and batch issues, escalating to 3rd Level support resource within Application Development, when the situation requires.
Monitoring of business critical batch processing controlled by Autosys. Notifying systems readiness for business for different business locations
Maintain documentation on all production issues, actions and resolutions in-line with Bank best practices, to ensure knowledge accessibility and continuous learning amongst team.
Develop strong working relationships with the Level 3 support resource within Application Development teams, and infrastructure support teams to resolve production issues.
Build up an extensive and practical understanding of CSS/ABC applications. Understand how the applications are used by end-users across the business, and map this to a technical understanding of how the functionality works and data moves through the system.
Participate in the support ROTA to ensure adequate business support coverage during core hours. Provide additional cover out of hours for application deployment and disaster recovery tests.
Gather, analyse and report system performance and support service statistics.
Identify opportunities for improving day to day practices for support team members with the goal of delivering service improvements to the business. Conduct analysis and define changes.
Proactively identify patterns of recurring incidents to improve service stability.
Provide support during the new releases in to production environment.
Ensure systems are ready for business for different business locations.
Amending/updating system configuration (e.g. new feeds, schedules, static data)
To be able to work in collaborative environment with other teams across geography.

Required Skill Set

UNIX skills (shell/Perl scripts and general command line utilities)
SQL Server/ Oracle PL SQL , stored procedures, debugging
Support for Java/C# applications
Strong analytical skills
Strong knowledge of Production Support framework ( e.g. ITIL)

Recommended Skills

  • Analytical
  • C Sharp (Programming Language)
  • Command Line Interfaces
  • Debugging
  • Disaster Recovery
  • Geography

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