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Asst. Cafe Manager / Cafe Manager in ...

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Asst. Cafe Manager / Cafe Manager

Diverse Lynx India Pvt. Ltd. Jaipur, Rajasthan (Onsite) Full-Time

KRA:
  1. Translating company's objectives in the region
  2. Ensure store compliance with company's operational procedures
  3. Lead, motivate & develop team to maximize profits
  4. Drive customer focus through service standards in area
Knowledge, Skills & Abilities:
  • Excellent communication & influencing skill
  • Result oriented
  • Financial awareness & understanding of P&L
  • Ability to strategize & analyze reports
  • Sales & marketing orientation
  • Planning & organizational skills
  • Building & developing high performance team
  • Operating system & internet skills

Qualifications:

Exposure:
  • BHM graduate
  • 2 - 4 years of experience in handling multiple F&B units ,Hotel /Hospitality
  • Retail or related industry exposure (KFC,MC Donald,Pizza Hut,Dominos/Pizza Corner/Any Hotels/Any Retail)

Key Words: Steward/Captain/Store Manager/Store Incharge/Shift Manager/Assistant Store Incharge/Outlet Manager/Outlet incharge/Store Assistant)
Duties & Responsibilities:
Financial:
  • Supervise an individual outlet.
  • Maximize Cafe sales performance and drive profits.
  • Sales forecasting and apportioning targets across teams.
  • Asset & Equipment maintenance.
  • Assuring the Timely & Accurate indent is placed for the cafe .
  • Wastage control measures.
  • Ensuring the compliance of the SOPs on cash & all the tenders.
  • Timely forecast of the stock in order to ensure the smooth operation of the cafe.

Learning & Development Management:
  • Retention of Client.
  • Motivating the team to ensure the sales target in met.
  • Briefing the team on a daily basis to ensure the team understands the importance SOPs
  • Ensure the team is groomed to move to the next level.
  • Grievance handling & solving issues.
  • Ensure the Training Certification of team members.

Process Indicators:
  • Ensuring all the documentation related to the cafe is done on time (Sales Reports/ Cafe Registers).
  • Ensuring the Quality Audits done on day to day basis.
  • Implementation of SOPs.
  • Efficient utilization of the Client by means of effective charting out the duty rooster.
  • Integrity, cost controllable & Waste Management.
  • Ensuring 90% score in the Management Visit Report.


Customer orientation:
  • Ensure all the Customer complaints are resolved.
  • Analysis of Customer database complaints & drive the footfall in the cafes.
  • Ensuring the MAST & SOPs is followed by the team in the cafe to drive customer focus.
  • Ensuring the Training norms are met.
  • Ensuring 90% score in the Management Visit Report.

Recommended Skills

  • Auditing
  • Coaching And Mentoring
  • Communication
  • Coordinating
  • Databases
  • Finance

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Job ID: 9292292

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