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Site Reliability Engineer-159597 in ,

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Site Reliability Engineer-159597

Diverse Lynx India Pvt. Ltd. IND (Onsite) Full-Time
Job Description Site Reliability Engineer Job Details Job title Site Reliability Engineer
Reports to (job)
Senior Manager Openreach IT Business Unit BT Technology Team BT Technology IT delivering into Openreach Systems. Location Bangalore Job Dimensions Inlife transformation. Hours Full time Direct Reports IC Role Career Level D (ARANDA) Why BT? We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future. Why Technology We are in an incredibly competitive industry and it's not just the technology that's important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT's powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we've done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people's lives for the better in welcome, relevant and affordable ways and we'll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

In Technology, we're creating an inclusive working environment where people from all backgrounds can succeed. We value different perspectives, skills and experiences. We're happy to consider ways of working that will mean you can perform at your best. Why this job matters To ensure operational stability & performance of OR systems across CRM, workflow, IIP & Field operations to deliver expected business benefits. It will focus on driving the adoption of operational best-practices across r OR platforms and optimising service levels across OR, representing OR Technology at senior stakeholder level on our operational performance, trading and service reliability. It will cover OR level governance on security, regulatory, privacy and sensitivity requirements.
Finally it will include co-ordinating with platforms for planning and monitoring proactive patching across the four OR platform and compliance to IT general controls across platforms.

As a Site Reliability Engineer (SRE), the role would require to build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, and reducing work through automation. In this environment, the role holder will be required to take the lead on all things SRE and help teach the team about the solutions you've developed. As an SRE, you'll be focused on running better production applications and systems.

The role holder meets business objectives, solves business problems and furthers business success by applying industry, applications and technical knowledge. The role holder should leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role. The role holder may also play a key part in the BT wide professional communities.
What I'll be doing your accountabilities Skills required for the job
  • SRE
  • Operational Readiness.
  • Operational Stability.
  • Operational Assurance - ensure all delivered solutions are fit to run.
  • Trading Reliability - SLAs met for P1/P2/P3.
  • Incident Turnaround and resolution lead on E2E ownership of incidents though the resolution may be owned by other teams
  • Automation - reduction in levels of ASG Service Requests/manual workarounds and automation of incident handling.
  • Security coverage of the estate along with application of latest security patches.
  • Customer and stakeholder management.
  • Building key critical skills across the team.
  • Support cultural change through execution of how systems need to be supported.
  • Process change continuous improvement of ASM processes.
  • Innovation to find new ways to provide operational system support whilst maximising efficiencies and cost savings(using AI/Client).
  • Innovation to find new ways to contribute to business benefits via functional changes.
  • Maintains an oversight of key technology transformation programmes in specific area of expertise, monitoring performance against business objectives, scorecard and responding and recommending actions to trends and taking executive action.
  • To personally participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.
  • To use the relevant BT wide professional community framework to raise their skills and those of their team to the recommended PC standards.

  • Experience working in a Software Development, Dev Ops, Site Reliability Engineering, Support or Infrastructure position or team
  • Demonstrable knowledge of continuous integration and/or continuous deployment tools and scripting
  • Ability to conduct thorough investigations, including a deep dive, into reliability and scaling issues from both a code and infrastructure perspective
  • Experience working with source management tools like GitHub
  • Experience with Microservices architecture
  • Strong knowledge on Change and Incident Management Process
  • C ertification in Kubernetes
Connected leaders behaviours
  • Solution Focussed Achiever: Delivers and co-ordinates activities and responds positively to change
  • Team Coach: Contributes to a high performing culture, empowering others through coaching & development.
  • Collaborative Partner: Develops great working relationships with stakeholders, sharing knowledge and collaborating.
Key decisions
  • Works under own direction within a clear framework of accountability.
  • Substantial personal responsibility and autonomy.
  • Plans own work, to meet given objectives and processes.
  • Budget responsibility for ASM Budget and Cost Control..
  • Establishes functional objectives and delegates assignments.
  • Accountable for actions and decisions taken by self and members of team.

Recommended Skills

  • Artificial Intelligence
  • Automation
  • Business Planning
  • Business Process Improvement
  • Continuous Integration
  • Cost Reduction

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