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Store Manager in Jaipur, Rajasthan

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Store Manager

Diverse Lynx India Pvt. Ltd. Jaipur, Rajasthan (Onsite) Full-Time
 Position: Unit Head (SSL)
Grade  : P4/ P3
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Eligibility Parameters:
  • Minimum 8 years of supervisory experience in Retail, hospitality, QSRs, FMCG.
  • Exposure to P&L.
  • Good understanding of current industry.
  • Exposure to large format stores/business is preferred.
Education Qualification        
  • Minimum         : Graduation
  • Desired            : MBA 
 
Position Reports to                             : Area Controller
Positions reporting into Unit Head    : Retail Operations Manager/ Department Manager
 
Required Competencies
Analysis & Judgement
Strategic Perspective
Leadership
Customer Focus
Process Orientation.
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Key Accountabilities/Responsibilities
The most important end-results for which an incumbent would be held responsible at the end of the year.
  
Topline Growth
  • Regular review of Business and workout strategies on week basis.
  • Focus on Private Brands to boost sales.
  • Strategy to increase Market Share.
  • Increase Customer entry through incentives during off peak Customer Entry time and Tie-ups for customer crossover.
  • Improve Stockturns.
  • Strategy for improvement in percentage of First Citizen Silver and Gold sales.
  • Organizing and implementing sales programmers and brand strategies.
  • Strategies to Improve cash-memo size and quantities.
  • Section wise Client allocation as required.
  • Customer Retention.
  • Align Visual Merchandise to Sales plans to boost sales.
 
Store Processes & Audit
  • Regular stock take of Assets.
  • Perpetual Inventory Control system.
  • Ensure all assets buying as per plans and approvals.
  • Responsible for conserving and protecting assets by managing assets judisiously for higher asset turnover.
  • Corporate Governance at the unit level encompassing all legal and statutory requirements.
  • Ensure that security system are followed and awareness of security procedures.
  • Ensure housekeeping standards are maintained and replenishment followed
  • Crisis handling.
  • Set monitoring process for target review and sensitise CCA's to identify customers seeking help.
  • Ensure that laid out policies and procedures are followed.
 
Maintain and Improve Service Standards
  • Development of Customer Service Processes and Facilities.
  • Improving Customer Service Index
  • Ensure that the departments are kept customer friendly to enable them buy without human intervention
  • Ensure that all standard operating procedures and systems are followed
  • To ensure that Seconds per items(SPI) is at the minimum.
  • To ensure that Client is available as per A, B, C categorisation of the departments
  • To ensure that the stipulated quality and time lines are maintained for alterations
  • To ensure soliciting customer feedback forms, ensure action on the floors and reply back within stipulated timelines.
  • Ensure Product training for all CCA's
  • Ensure that exchanges are minimum and within norms.
 
Leading People
  • Development and training of unit team
  • Motivation and counselling
  • Improve productivity through Client Allocation
  • Improve Employee Satisfaction Index
  • Employee relations
  • Fair appraisals process and review
  • Work discipline
  • Setting KRA's for the team and ensure support to achieve it
  • Certified trainer for RSS and ACE
Improve Profitability & Resource Management
  • Defectives handling: Ensure action on defective pieces from customer/vendors on a weekly basis. Ensure action on shop soiled merchandise periodically
  • Loss prevention and shrinkage control
  • Ensure high margin merchandise is given priority to sell
  • Optimise maintenance costs and negotiate AMC's
  • Control costs and expense.
 
Maintain & build PR and Business Relations
  • Drive and initiate local schemes and promotions in the store
  • Business relations and negotiations for the store
  • Media Relations
 
Strategies sales plans; Budgeting & control
  • Ensure documentation and communicating market development and business trends for future planning
  • Competition mapping - Monitoring competition to study their products, prices, merchandise, customers and opportunities
  • Ensure learning from business, customers and employees are documented and consider them while planning for the coming season.
  • Ensuring space returns
  • Budgeting
  • Preparation, analysis and review of Reports
  • Review of expenses and PICS every fort night
 
Responsible for Store Image
  • Organizing and implementing brand building strategies.
  • Ensure that standardized systems of stacking and stocking are followed
  • Ensure that the guildelines given by VM are followed.
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