Process Specialist

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The DEx Process Specialist will be responsible for: Process Envisioning : Ø Connecting with the business, delivery and DEx Enable teams to research on industry trends / competition Ø Gathering inputs to define relevant and effective processes for effective adoption Ø Collaborating with internal/ external stakeholders and vendors on implementing the innovative thoughts proposed and making processes more adaptable and user acceptable Ø Adopting appropriate tools and techniques like value stream mapping etc. and suggesting automations that could be included as a part of process definition and orchestration activities Ø Identifying the impact of the changes proposed/ approved and initiating appropriate action Ø Developing relevant documentation like Functional Requirements , design documents etc. for baselined process re-engineering approaches. Process Definition and Orchestration -Industry & Business Aligned: Ø Defining processes along with Process Owners, Subject Matter Experts and other Point Of Contacts Ø Designing the scope for the automation of processes in the platform Ø Ensuring that the processes defined comply with frameworks and meet the applicable quality standards Ø Program Managing the definition of other process delivery aids like metrics, assessment, estimation, DA, DRM, etc Ø Working with the platform team to orchestrate processes on the Enterprise Delivery platform. Process Evangelization and Rollout: Ø Developing rollout plans for processes with a focus on effective evangelization, piloting and communication to the involved stakeholders Ø Developing training material and other communication artifacts required for the rollout. Ø Working with Delivery teams and other stakeholders in training, piloting and rollout whilst monitoring the effectiveness of the process Ø Enhancing the processes based on feedback received from the field. Process Assessment: Ø Representing the process team in client audits and external certification audits. Pursuit Solutioning: Ø Providing need-based support on Request For Information / Request For Proposals to the organization