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Technical Delivery Professional-16838...

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Technical Delivery Professional-168382

Diverse Lynx India Pvt. Ltd. Bengaluru, Karnataka (Onsite) Full-Time
 

Pan BT – Job Description – People Framework



 

 
 
 
  Name of Job Holder:     Technical Delivery Professional                               Work Level: Job Title: Sr Consultant – Servicenow ITSM Job Role: E   Line of Business: Global OUC: JOJ   Reports to and their Job Role: Lead: Config Hub                                                              Date last reviewed: Location: Bangalore    
 
 
 
 

KEY PURPOSE OF ROLE

 
  • Responsible for Technical Consultancy for all delivery led activities that support the Client Complex Contracts for ServiceNow ITSM (inc New Business and Complex Contracts Delivery on systems as SeviceNOW, Expedio, APIGW etc.) and ensuring these are appropriately aligned and supporting/enabling realisation of the strategy. Experience in Telecom Domain knowledge in Service Assurance area is mandatory.
 
  • Responsible end-to-end consultancy for Automation, Expectation is for the individual to work on delivering multiple contracts simultaneously in the Automation area. OSS/BSS Experience is mandatory. ITIL knowledge is added advantage.
 
  • Utilising up to date knowledge of market trends and technical innovation with a focus on Automations and working with the market unit (Client) to ensure correct underpinning of business strategy and Technology  to ensure compliance with Group technical direction.
 
  • Ensure exploitation of systems and technology to deliver agreed transformation goals aligned to business strategy and to track benefit outcome.
             

 

KEY ACCOUNTABILITIES



(the core activities, DECISIONS, outputs expected of the role, regulatory & legal requirements)

                Nature of the work
Will be seen as a Technical Consultant Expert with regard to Client Complex Contracts Strategy. Understanding what matters to customers and to our business.
 
Responsible for ensuring that the appropriate level of Technical support is provided at all stages of defining and implementing the rolling 3 year strategy and system capability roadmap – from concept through development to implementation and benefit realisation.
 
Responsible for ensuring proposed roadmap has Technical solutions which underpin the business strategy in an optimum way and able to exploit technical advances to create new opportunities.
 
Working with business representatives, process leads,  analysts and domain architects to ensure appropriate solutions are defined at all stages of the process inc driving down processes/increase customer experience by utlisation of technical solutions.
 
Strong understanding of technical and industry trends in the  Systems space including how the Client Service stack is best utilised for Contract delivries.
 
Engagement with internal business development and business management teams to be able to articulate the system roadmap in support of winning/retaining new business as required.
 
  Nature of the problems
Ability to define the most complex undefined solutions which will deliver positive business impact.
 
Ability to manage highest levels of ambiguity when dealing with emerging business strategy.
 
Proven ability to build and maintain long term stakeholder/supplier support.
 
Significant knowledge and interest in current and emerging trends in automations, Inventory with a focus on components across Automation and analytics systems technologies.
 
Working across disciplines and interest groups to influence the system strategy solutions for Client
 
Ability to investigate across disciplines and functions to understand problems and provide technical solutions.
 
Ability to automate as many tasks as possible to make sure no repeatable manual task persists in whole of the Service Assurance area
  Measures of success/KPI's
Delivery of agreed yearly targets for progression of the Billing & Reporting system roadmap.
Successful realisation of benefits as defined by the portfolio of approved business cases for the in year roadmap.
 
Ownership of downstreaming technical innovations that create new business possibilities within systems area.
 
Simplification of Processes /Increase Customer Experience by utilisation/delivery of Technical Solutions
 
  Nature of Internal/External Interaction
Liaising with key stakeholders.
Key representative with technical and system suppliers as required.
Engage with BT specialist expertise for consultation on complex business issues.
Work across TSO to ensure business requirements are understood by all parties engaged in developing system solution.
Proactive thinking with a 'can do' attitude
  Resource Complexity
Virtual People Management of technical teams, inspiring talent and creating brilliant working teams
 
Responsible for working with global teams across multiple languages timezones and cultures. Change
Will deliver and drive business improvement through IT led change management.
 
Play a key part in driving system delivery strategy by providing Technical Solutioning and Consultancy, implementing a critical part of the proposed end to end system delivery model. KEY DECISIONS MADE (Examples)
What is the system strategy for the operational capabilities within my portfolio?
 
What are the upcoming disruptive technical changes that will drive opportunity/expectations?
 
How can my system roadmap help underpin the business strategy.
 
How can I drive end to end delivery efficiencies so that I can increase the pace of IT led change?
 
  KEY DECISIONS DIRECTLY INFLUENCED (Examples)
What is the overall system strategy /roadmap for Client
 
How Client should spend its Capex investment
 
How could systems help the win new business teams secure more business?
 
What are the new strategic platforms that are needed to enable us to meet the future needs of the business?  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  1. Safety. To ensure the health and welfare of the job holder (and his/her team if applicable) in accordance with BT's Health & Safety policy.
  2.  Security. The job holder will be authorised to access, use or disclose customer information only when they need to do so to perform their operational duties. Any other access, use or disclosure may only be made on receipt of additional authority from the information owner. To ensure that the job holder (and his/her team if applicable) is made aware of the need to safeguard sensitive customer information, so that customers perceive BT to be a trustworthy organisation.
  3. Competition. The job holder will understand the regulatory, fair trading and competition rules and have an awareness of the BT Code of Practice and The Way We Work relating to their work sufficiently to be able to comply with them, relying on their own knowledge or on their ability to recognize when they will need specialist support.
  4. Ensure that BT's Code of conduct is fully adhered to .
 
  1. People Manager Job Standard (Where Applicable) we have clear and consistent standards for all BT people managers. Use the information at and the to see what's expected if you are a people manager.
 
  1. To have an awareness of sufficiently to understand the relevant aspects of the policy in relation to your work e.g. recycling
                                   
 
 
 
   
 
   

JOB STANDARDS



(the basic behaviours of the role)

        Behaviours Evidence to consider when looking at the contribution of the individual     Actively give and receive feedback on your performance in line with the .
  • Feedback from customers/colleagues
  • Active participation in 121s/performance conversations, where appropriate
  • Suggested areas of improvement and acknowledgement of areas of good performance, where appropriate.
    Use the correct working and booking practices as detailed in training courses, process documents and job instructions.
  • Working in line with processes and procedures
  • Demonstrating a commitment to get the job done
  • Carrying out the role in accordance with training completed
    Ensure interactions with customers and colleagues are respectful and courteous and represent BT in a professional way
  • Feedback from customers/colleagues
  • Evidence of teamwork
  • Willingness to support others and BT
  • Safeguard BT property
  • Smart appearance (including corporate clothing where appropriate) when representing BT
    Conduct yourself with pride, honesty and integrity in line with the .
 
  • Trusted member of the team who can be relied on by colleagues and managers
  • Be able to work unsupervised
  • Understanding the BT values
 

Recommended Skills

  • Billing
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  • Business Management
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  • Change Management
  • Conflict Management

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