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Global IT Network Operations Leader

Qualcomm Hyderabad, Telangana (Onsite) Full-Time

Company:

Qualcomm India Private Limited

Job Area:

Information Technology Group, Information Technology Group > IT Management

General Summary:

Description:

Qualcomm India is looking for a Global Operations leader – IT Networks to lead a team of highly skilled Network Professionals. This team is the escalation point of contact for all critical Network issues, Incidents and Service requests in Qualcomm sites globally. The team is responsible for providing 24X7 Tier 2 & 3 support for Global Network Infrastructure and other specialized technical services such as network security, monitoring, analytics and automation.

As a leader you will be responsible for leading a team 2-3 Managers with circa 25 roll-ups to run 24X7 operations.

In addition, you will be responsible for end-to-end Problem & Change management for network infrastructure and coordinate with other IT service lines/Towers, and vendors to drive solutions. At Qualcomm, we ask our leaders to be strong engineers who can dive deep and get involved in addition to being strong managers.

Responsibilities:

Span: Own global Network Operations for Campus, Engineering Labs, Hosting, WAN, Metro, and Network Security engineering. Collaborate with Architecture and other Operations teams OneIT as well as with service providers and external vendors in the networking industry. Lead and deliver strategic network programs designed to deliver the next generation network fabric in support of Qualcomm’s engineering and business units. In addition to managing networks, you will be required to manage monitoring & analytics team.

Operational Excellence: As a leader you will be expected to drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.

Operations Measurement: You will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best ROI. This includes measurement of our resolution rates, response times & project plans.

Incident/Problem/Change/Service Request Management: You will be integral to developing and improving incident, Problem, Change & Service Request change management processes within the Networking space. Responsibilities include driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the expanding company operations globally.

Automation: In Qualcomm we firmly rely on the concept of eliminating toil using automation and thus it is necessary that the selected person is well versed with concepts like zero touch provisioning, infrastructure as a code etc.

Performance Management/Team Health: You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and ‘soft skill’ mentoring to maintain a well-rounded, world-class organization. This includes project management, quality audits, and coordination of training sessions with senior-level engineers, managers as well as day-to-day oversight of the team including scheduling.

Recruiting and Hiring: You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with recruiting staff to evaluate potential candidates, participate in initial screening, and provide relevant guidance and feedback during on-site interviews. You will also be responsible for ensuring that proper trainings are done for all new hires.

Qualifications:

  • Relevant experience of 15+ years with B. Tech./B.E. degree in Electronics & Telecomm or Computer Science. Post-graduation is a plus.
  • ITIL & CCIE certifications are mandatory.
  • Understanding of the networking and cloud industry/user and enterprise trends, with the ability to translate and leverage internal tools and systems to drive innovative solutions resulting in excellent networking technologies.
  • Experience in handling Server and Storage technologies is a big plus.
  • Knowledge of industry leading observability platforms and other monitoring /alerting applications is a must.
  • Strong hands-on experience on automating Infrastructure operations.
  • Good knowledge and hands-on experience of other IT infrastructure components such as Servers (Unix & Linux), Storage platforms is a big plus.
  • Ability to attract talent and build relationships within/across peer teams
  • Excellent verbal & written communication skills along with proven track record of success.
  • Proven leader who combines technical expertise with well-developed business acumen.
  • Strong analytic and problem-solving skills leading to effective decision making.
  • Experience in managing large scale enterprise heterogeneous network infrastructure.
  • Experience working in global matrix environment.
  • Ability to prioritize and manage time effectively in a complex environment with competing priorities.
  • Exposure to budget forecasting to help with planning and execution of the team goals.
  • Ability to deliver quantitative metrics of the environment to help with planning and execution of service delivery. Excellent interpersonal skills: ability to work successfully with teams across the organization, including Engineering, Program Management, Operations, and Senior Leadership.

Minimum Qualifications:

• 8+ years of IT-related work experience with a Bachelor's degree.
OR
10+ years of IT-related work experience without a Bachelor’s degree.

• 5+ years of supervisory or leadership experience.

Applicants: If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to 

Email blocked - click to apply?subject=Accommodation%20Support"> 

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found

for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact

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