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Job Requirements of service desk:
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Employment Type:
Full-Time
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Bengaluru, Karnataka (Onsite)
Do you meet the requirements for this job?
service desk
SN Required Information Details 1 Role Service Desk Engineer 2 Required Technical Skill Set Knowledge of Windows OS, Microsoft Office Suite, Basic Networking, Remote Tools, Office 365 & Service Now Ticket Tool. Desired Competencies (Technical/Behavioral Competency) Must-Have
- Language : English
- Strong oral and written communication skills.
- Exceptional interpersonal skills, with a focus on listening, and questioning.
- Experience with Microsoft Windows OS fault resolution.
- Experience troubleshooting Microsoft Office 2013/2016 suite
- Knowledge of ITIL principles; Incident, Service Request, Major Incident, Knowledge and Problem,
- Working knowledge of a range of diagnostic utilities.
- Knowledge of desktop and laptop hardware and peripherals.
- Role – L1 Service Desk IT Support Associate (Chat, Email and Phone – Contact Channels)
- Should be flexible with 24/7 rational shift and rotational Weekly offs
- Should be available for Work from Office during training and continue to be available to Work from office during production as well (Hinjewadi- Phase 3, SP – S3)
Recommended Skills
- Communication
- Diagnostic Skills
- English
- Itil
- Incident Management
- Interpersonal Skills
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Job ID: 17608915
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