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L2 Technical Team Lead in Mumbai, Mah...

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L2 Technical Team Lead

Diverse Lynx India Pvt. Ltd. Mumbai, Maharashtra (Onsite) Full-Time
  key result / decision areas (outcomes)
  • Technical Operational Role: Working as Project Manager at site. 
  • Project Manager\Team Lead  : Ability to handle Customer and Team for all the Incidents , MAC  Activity / Trouble Shooting & BAU for Customer.
Key Spoc  for
 
  • incharge for the Sites for managing Customer and team for the Project Assigned.
  • Incident & Change Management and execution .
  • Configuration Management , Maintenance , Support & Optimization of new and existing Network devices  and communication Links.
  • Manage Communication of Customer.
  • Manage Physical infrastructure.
  • Participate in Network Planning .
  • Conducting Periodic Service Reviews
  • Establish Best practices and policies for installing , Configuring , maintaining  and troubleshooting network hardware devices .
  • SLA adherence and records for reference.
  • Maintain Process and procedures as per ISO 27001 standard .
  • Documentation and MIS Reporting.
  Effective handling of  Customer Technical Escalations / Requirement. Ensure Service Delivery as per agreed SOW / SLA Take initiatives in learning, certifications & evaluating  new  Networking  Technology & Tools

Recommended Skills

  • Change Management
  • Communication
  • Configuration Management
  • Iso/Iec 27001
  • Infrastructure Management
  • Maintenance

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Job ID: 13199736

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