Department / Section Manager

Job Title : Supervisor Reward Level : Non-Management
Functional Area : Retail & Marketing
Reports to : Floor Manager in large stores Store Manager in medium or small stores
Purpose of the Job Role
Responsible for achieving sales by effectively managing the specified department/s, creating an effective team of staff, and ensuring a high level of customer service.

Key Accountabilities
Responsible for the day to day running of the store, maintaining standards, ensuring legal compliance checks on pricing etc
Assist in cashier training and provide support to cashiers where required
Ensure achievement of sales targets which have been set for the department/s and provide input when deciding the targets
Continually monitor the achievement of sales targets and take corrective measures where required
Provide clarity progress towards targets by communicating to the team the department, store and overall regional performance
Ensure minimization of shrinkage levels in the department, training the teams on how to handle merchandise and protect stock
Role model the highest standards of customer service with the team
Understand customer needs and build a rapport with customers
Manage customer complaints and queries resolving them to the best of your ability
Ensure mystery shop targets are met by conducting periodic audits and taking corrective actions
Ensure visual merchandising guidelines are adhered to and standards and maintained in the department/s provide feedback to visual merchandiser
Execute all operational procedures effectively i.e. reporting daily sales
Audit the department/s for achieving standards in fitting rooms and housekeeping, till areas etc
Assist with maintaining superior product quality by identifying product issues and communicating these to the merchandising team
Ensure adequate learning and development of the team through on the job training, VM training, product training etc
Ensure clarity of roles by dividing responsibilities between team members
Develop team members by providing timely and constructive feedback to help team members identify their strengths and weaknesses.
Motivate teams to drive sales and adhere to processes

Key Measures/KPIs
Sales
Service
Standards
People
Costs