IN
0 suggestions are available, use up and down arrow to navigate them
Dir-Emerging Commercial Platforms in ...

Apply to this job.

Think you're the perfect candidate?

Dir-Emerging Commercial Platforms

Verizon Chennai, Tamil Nadu (Onsite) Full-Time
When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. What you’ll be doing:

We are looking for a Director – Emerging Commercial Platforms for the GTS - Verizon Business Group in India to lead Assisted Salesforce and Verizon Connect Suite of Systems. In this role, the leader will be responsible for building and leading a highly motivated and talented team, coaching and mentoring them to deliver high quality products and services as well as partner with cross CIO teams to establish goals, influence and effectively communicate the vision of VBG leadership team. This person must have excellent communication, project management, and strategic thinking skills along with strong technical experience, and reports to the GTS Sr Director in Verizon

Business Group.

  • Responsible and accountable for the development and Maintenance of Salesforce the Assisted System of Engagement for Wireline and Wireless Presales process, and also driving the industry best practices thru Salesforce Center of Excellence (COE).

  • Responsible and accountable for the development and Maintenance of Salesforce CPQ instance that supports VzConnect Sales and Ordering processes.

  • Responsible and accountable for the integration of other supporting applications into the platform like iQBR, Territory Planning, Status Central, people.ai etc accelerators for the sales teams.

  • Responsible and accountable for the development and Maintenance of applications that support service transactions in the Verizon Connect Stack built on Standard Web application architectures and also drive the systems transformation initiative consolidating systems, streamlining process and drive efficiency and profitability into the business.

  • Driving technical solutions, Designs, Code Delivery, and Certification of the applications.

  • Building agile teams, actively practice Dev/SecOps, and fully automate CICD pipeline.

  • Ensuring that the systems are robust, scalable, reusable, cloud native, and 24/7 availability.

  • Ensuring that systems can support major retail days like Apple Device launch, Price Plan launches, Black Friday, etc.

  • Providing leadership and accountability for the above and ensure that complex designs come to closure, minimizing impacts to internal VZW systems and increasing subscriber growth, deliver a great customer experience, and profitability.

  • Driving DevSecOps implementation including ideation, business case, architecture, design, stakeholder management, development, trials and delivery using industry standard processes and tools.

  • Leading and transform Quality Engineering practices within the portfolio.

  • Ensuring that programs/projects are delivered on time. Deliver results within budget, time, quality and strategic and tactical key performance goals.

  • Partnering with peers in the industry and bench mark architecture, designs and coding standards.

  • Having focused attention on security. Infuse and adopt security through a design approach.

The leader will be responsible for building a highly motivated and talented team, coaching and mentoring them to deliver high quality products and services.

  • Partnering with business units to establish goals, influence and effectively communicate the vision set by VLC & GTS Leadership.

  • Partnering with Global GTS Verizon Team and Strategic partners to drive and deliver committed business outcomes

  • Responsible for building good working relationships with the third party SI partners.

  • Defining resource capacity plans for all of the above applications.

  • Responsible for management, staffing and operations; make decisions regarding hiring, promotion and disciplinary actions.

  • Coaching, training and motivating the team to achieve subject matter expertise. Hire and train high performing digital innovation experts.

  • Reviewing the critical projects and plans on a frequent basis with the executive leadership team

  • Working closely with the Infrastructure teams for deployment and monitoring of these apps

  • Delivering results within budget, time, quality and strategic and tactical key performance goals.

  • Documenting and comply with software quality, data security and compliance processes.

  • Creating proposals and present effectively to a diverse audience; manage stakeholders.

  • Managing teams in both direct and matrix structures;

  • Managing operating budget. Analyze reports and operation results, and develop action plans designed to increase productivity and operations efficiency.

  • Developing leadership qualities in the organization to achieve high performance results; drive employee satisfaction and engagement for the organization.

  • Market and Industry Knowledge: Analyze technology, platform and CRM trends  and discover opportunities for growth. Review tracking reports and stay continuously updated on results.

  • Developing strategies for application leads to support growth opportunities for products and services. Remain current on all wireless/mobility products and services, industry and competitive trends, and reinforce findings with the team.

  • Customer focus: Recommend, develop, and implement process improvements. Resolve customer complaints in a timely manner. Derive actionable insights from the voice of the customer.

  • Decision Making Authority: Act with relative independence in area of responsibility; responsible for managing budget and/or staff within subfunction(s). Line of sight: 1 to 3 years.

  • Work Complexity: Develop policies & procedures for assigned subfunction(s); tasks are multiple and diverse; work requires interpretation to ensure appropriate application. Exercise independent judgment in methods, techniques & evaluation criteria for obtaining results.

  • Contributing and drive larger organization wide initiatives to support Verizon India transformation.

  • Ability to identify synergies across delivery teams and work towards Optimizing processes and resources & Leverage CoEs/Focus groups by Facilitating collaboration and sharing of knowledge & best practices.

  • To maintain required governance, compliances and ensure security in all aspects.
    To look at the external environment and adapt/relook at strategies on the Business/Technology front.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.


What we’re looking for…

You'll need to have:

  • Bachelor’s degree or four or more years of work experience

  • Six or more years of relevant work experience

  • Knowledge of operations and application development

  •  Knowledge of Sales, Digital experience and Customer Relationship Management functions and Marketing insights tools and trends.

  • Experience in delivering Microservices architecture, large-scale migration from legacy to directional platforms, Cloud deployment, DevOps delivery model, and CICD automation.

  • Experience in partnering with Business and IT teams at multiple levels to drive alignment and delivery of complex problems

  • Ability to identify opportunities, facilitate sessions to ideate and come up with joint cross functional solutions to improve digital experiences and streamline omni-channel processes

  • Ability to meet timelines, manage multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment.

  • Knowledge and understanding of CRM products such as Salesforce, Dynamics 365 , Pega, Salesforce/vlocity, 

  • Knowledge and understanding of Web application Development using frameworks like React JS, Spring Reactive or equivalent supporting Telco BSS Architecture

  • Experience in technology leadership, including solid understanding of technology selection, architecture, and full stack implementation.

  • Experience in telecom industry experience with a focus on large scale transformation programs & contribute to larger organization

Even better if you have one or more of the following:

  • Experience in Software Engineering and Development experience, including leading IT teams through Business Analysis, Project Management, and digital technologies.

  • Experience in supporting mission critical 24X7 production systems, lead real-time high stake risk mitigation plan and drive timely decisions

  • Experience in direct people management experience, including leadership of diverse global teams.

  • Experience in \\ senior talent, mentoring and coaching.

  • Industry recognitions, patents & papers , participation in standards/ professional bodies

  • Strong presentation skills to communicate complex concepts effectively.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.



Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our

page to learn more.

Recommended Skills

  • Agile Methodology
  • Architecture
  • Automation
  • Business Analysis
  • Customer Experience
  • Decision Making

Apply to this job.

Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: TN-R-1027644

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.