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Sr. Techinical Consultant- Avaya Voice

Diverse Lynx India Pvt. Ltd. IND (Onsite) Full-Time
Sr. Techinical Consultant- Avaya Voice Consulting Sr Tech Consultant
function reports to Sr. Tech Consultant Avaya Red Team lead - Consulting Job Family Job Code Department proposed job band Consulting PRO key result / decision areas (outcomes)
  • Technical Consultancy Role : Ability to handle Techincal escalation role for Global large scale projects. Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario)
  • Ownership or support on creation of projects consulting blueprints and boilerplates
  • Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery
  • Support on site or remote migration for complex solutions/environments, as required
  • Position and/or deliver billable consulting work to a partner or end-customer, especially when it facilitates the progression towards, or closure of, a deeper partner relationship or a significant end-customer contract.
  • Acting as pre-sales consultant for some of the organic growth activities as needed.
Candidate Profile:
Skills / Qualifications:
BSc/BE/BTech in Telecommunication or equivalent
Technical certifications on Avaya Red
Fluent in both spoken and written English, other language is a plus
Presales experience is a plus
Primary expertise required in Routing and Switching
Excellent communication and interpersonal skills
Excellent customer facing skills with track record of effective experience
Excellent team player
Reasonable business & commercial acumen
Excellent organizational and planning skills
Detail oriented
Time management skills
Independent self-starter
"Can Do , customer-focused attitude
Professional Experience : Minimum of 7+ years related work experience in customer facing organizations within the Telecom or IT industry, 2 to 3 of which in technology design consulting proposed job band PRO

1essential role related competencies, skills, certifications and experience Technical & Functional Skills & Certifications Rich Hands on experience of implementing Avaya Voice Technology solutions Telephony & Contact Center Technologies and good experience in administration & maintenance of Avaya Voice solution, application & services. In depth knowledge of Voice Telephony(Legacy & IPT) of Avaya , Voice Mails, Contact Center, Unified Communication, Networking, Linux / Windows OS. Hands on experience (installation and maintenance) on Avaya Voice Products like :
  • Avaya Aura Platform
  • Avaya Session Manager and System manager
  • Avaya Moduler messaging, Avaya CMS, IVR
  • Avaya Voice Gateways (G450, G700 G430 etc)
  • Avaya Voice Servers (S8500, S8300, S87XX, S8800)
  • Basic Familarity with Solution Designing with HLD/LLD
  • Awareness of ITIL framework and familiarity with ITSM Tools (like Remedy/HPSM/Clarify etc ) .
Excellent Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process Experience in designing POA for complex Change/Project. Good knowledge in preparing RFO, RCA's, documentation, Knowledge Bank. Rich experience in handling of Implementation projects. Positions will require to work in rotational shifts to support 24 * 7 operations /project assigments education, qualifications, and certifications BE/Graduation/Diploma in either Electronics or Telecom ACA, Client, ACE, ACIS, ACSS, and ACSA, ITILV3 Foundation (optional) experience 7 years + relevant exp. behavioral skills (interview rating sheet) Rating Scale 1=NA, 2=Average, 3=Good, 4=Excellent, 5=Outstanding 1 Learning Agility & Flexibility 5 2 Results Orientation 5 3 Customer Service Orientation 5 4 Team Work & Collaboration 5 5 Communication 5 6 Self Development 4 7 Problem Solving 5 8 Personal Drive & Coping with Pressure 4 9 Global Effectiveness 4 10 Operational & Financial Excellence 4

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