IN
0 suggestions are available, use up and down arrow to navigate them
You’re being taken to an external site to apply.
Enter your email below to receive job recommendations for similar positions.PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Customer Support:
-
Employment Type:
Full-Time
-
Experience:
Not Specified
-
Education:
Not Specified
-
Travel:
Not Specified
-
Manage Others:
Not Specified
-
Location:
Gurugram, Haryana (Onsite)
Do you meet the requirements for this job?
Customer Support
Diverse Lynx India Pvt. Ltd.
Gurugram, Haryana (Onsite)
Full-Time
- Managing the end customer deliverable (and in most cases speaking to the end customer) i.e. processing tasks including low complexity projects & order management, PO creation, commercial management in an efficient and accurate fashion for CDS customers.
- Taking complete ownership to ensure services are delivered within agreed timeline and standard.
- Working with internal and external supplier to meet the end customer requirement
- Formulate customer proposal detailing margin with commercial and technical documentation
- Collaborate with customer's technical team to understand the requirements and capture the complete requirement
- Delivering low complexity services to end customer within agreed timeline
- Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion.
- Ensure all requests are handled within required service standard and completed against the agreed SLA's
- Establish and maintain effective working relationships with colleagues and customers alike.
- Maintain regular and consistent attendance, punctuality and appearance.
- Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning.
- Analyse and interpret financial statistics and other data and produce relevant reports.
- Adhere to stated policies and procedures relating to quality management.
- Understand the basic telecommunication terminologies and familiar with telecom network
- Think out of the box to deal with in-life process issues to meet customer SLA.
- Proactive approach and good in escalation management
- Managing the end customer deliverable (and in most cases speaking to the end customer) i.e. processing tasks including low complexity projects & order management, PO creation, commercial management in an efficient and accurate fashion for CDS customers.
- Taking complete ownership to ensure services are delivered within agreed timeline and standard.
- Working with internal and external supplier to meet the end customer requirement
- Formulate customer proposal detailing margin with commercial and technical documentation
- Collaborate with customer's technical team to understand the requirements and capture the complete requirement
- Delivering low complexity services to end customer within agreed timeline
- Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion.
- Ensure all requests are handled within required service standard and completed against the agreed SLA's
- Establish and maintain effective working relationships with colleagues and customers alike.
- Maintain regular and consistent attendance, punctuality and appearance.
- Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning.
- Analyse and interpret financial statistics and other data and produce relevant reports.
- Adhere to stated policies and procedures relating to quality management.
- Understand the basic telecommunication terminologies and familiar with telecom network
- Think out of the box to deal with in-life process issues to meet customer SLA.
- Proactive approach and good in escalation management
Recommended Skills
- Finance
- Order Picking
- Professional Responsibility
- Punctuality
- Quality Management
- Self Motivation
Help us improve CareerBuilder by providing feedback about this job:
Job ID: 12778123
CareerBuilder TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.