Technology Manager - (Recruiting, CRM, Sales and Marketing / Staffing Industry)

Job Description

Technology Manager (Recruiting, CRM, Sales and Marketing / Staffing Industry) - REMOTE WORK FROM HOME
 

Why National Search Group, Inc.?
Founded in 1993, we are a Recruiting Company with deep roots in the manufacturing sector. Our mission is directly dependent on the client achieving their goals. We strive to establish mutual trust and provide the best recruitment resources. We are based in South Florida (USA) and are looking for the right candidate to help us grow rapidly in the demanding marketplace. The right candidate will be motivated, energetic, and looking for growth.

Overview:
National Search Group is currently recruiting for a Technology Manager. The ideal candidate for this position is a tech-savvy professional with expertise in ATS, CRM, and email marketing technology. We are seeking a skilled and experienced Technology Manager to oversee our technology and IT operations. The ideal candidate will have a strong technical background, excellent leadership skills, and a deep understanding of how technology can drive our business forward. The candidate will help us utilize email marketing tools implement best practices, and address underlying system or CRM-related issues, and strategies to drive successful email campaigns, ensuring that email communication reaches and engages the target audience effectively.

Key Responsibilities

• Team Leadership: Lead, mentor, and manage the technology team, including developers, IT professionals, and support staff.

• Technology Strategy: Develop and execute the company's technology strategy, aligning it with business goals and ensuring the optimal use of technology resources.
• System Development: Oversee the development and maintenance of company systems, applications, and software, ensuring they meet quality and functionality standards.
• IT Infrastructure: Manage and maintain the organization's IT infrastructure, including networks, servers, and hardware if necessary.
• Budget Management: Develop and manage the technology budget, ensuring cost-effective use of resources while delivering high-quality solutions.
• Security and Compliance: Implement and oversee cybersecurity measures, compliance with regulations, and data protection policies.
• Vendor Management: Collaborate with external technology vendors and partners to ensure the best solutions for the organization.
• Innovation: Stay up to date with the latest technology trends and innovations, making recommendations for their adoption when appropriate.
• Project Management: Lead technology-related projects, ensuring they are completed on time and within budget.
• Staff Development: Identify training and development needs for the technology team and provide coaching and growth opportunities.
• IT Support: Offer guidance and support to employees experiencing IT issues, ensuring timely resolution.
• Performance Monitoring: Implement key performance indicators (KPIs) and regular performance evaluations for the technology department.
• Disaster Recovery: Develop and maintain disaster recovery plans and business continuity strategies.
• Policy Development: Establish and enforce technology-related policies, procedures, and best practices.
• Collaboration: Collaborate with other departments to understand their technology needs and ensure technology solutions support overall business objectives.
• Multi-Channel Approach: Utilize multiple communication channels, such as email, phone, social media, and content marketing, to reach leads.
• Training and Development: Keep updated on the latest lead generation tools, techniques, and best practices through training and self-education.
• Market Research: Stay informed about industry trends and competitive offerings to tailor your lead generation approach.
• Lead Nurturing: Build and maintain relationships with leads over time, providing them with valuable content and information to keep them engaged.
• Database Management: Keep accurate and up-to-date records of leads and their interactions within a Customer Relationship Management (CRM) system.
• Collaborate with marketing and content teams to align email campaigns with overall marketing objectives.
• Maintain a schedule of email campaigns and adhere to deadlines.
• Document email marketing procedures and maintain accurate records.
• Led a team of Lead Generation and Database Representatives and create a set of KPIs/matrices.
• Assist the Business Development Team, Marketing Team, and CEO with relevant technology and administrative requirements.

KPIs:

• Increase the deliverability rate of email campaigns
• Reduce bounce rate and identify deliverability issues
• Create strategies to mitigate related issues
• Generate reports on root causes of Email deliverability issues
• Monitor and track ongoing challenges on Email deliverability issues
• Spearhead the further enhancement of our Applicant Tracking System CEIPAL (tracked monthly and quarterly)
• Identify flaws and assist the operations team in streamlining CEIPAL-related tasks and functionalities.

Requirements:
• Proven experience in similar lead generation, email marketing, telemarketing, and sales.
• Strong (spoken and written) communication and interpersonal skills.
• Exceptional phone etiquette and active listening abilities.
• Ability to work independently, self-motivated, and target-driven.
• Proficiency with CRM software and lead management tools.
• Good organizational and time management skills.
• Knowledge of Recruitment (RPO) is a plus.
• Bachelor's degree is preferred but not required.
• Detailed Oriented / Multi-Tasker / High-Energy / Determined and self-motivated
• Must have high-speed internet (backup if possible)

Laptop or Desktop Requirement

• High-quality headset and working computer, at least 
• Windows 10 x64 (Home/Pro/Enterprise)
• Windows 11 x64 (Home/Pro/Enterprise)
• RAM 10 GHz
• CPU Core – 6
• USB Headset
• 30mbps and above download
• 5mbps and above upload speed
• Wired Internet Connection – Ideally a direct connection to your router
• 1024 x 768 with 32-bit display adapter
• Quiet working space

Job Type:

• Full-time, work from home (remote)

Salary:

• INR 64,000.67 to INR 68,00.00

Benefits:

• Company events
• Flexible schedule
• Opportunities for promotion, Email Marketing Specialist
• Pay raise
• Promotion to a permanent employee
• Work from home

  Language:

• English

Shift availability:

• Graveyard Shift (Preferred)
• Night Shift (Preferred)
• Night Shift (USA Business Hours - Eastern Standard Time)
• Monday- Thursday (9 am - 6 pm EST) &
• Friday (9 am- 1 pm EST only)