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Job Requirements of RMS and exchange specialist:
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Employment Type:
Full-Time
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Thiruvananthapuram, Kerala (Onsite)
Do you meet the requirements for this job?
RMS and exchange specialist
Position:-RMS & Exchange Specialist
Exp- 4-6 Years
CTC:- Max 10 LPA
N.P- Max 30 Days
The Role purpose is as follows :-
- Provide support to RMS service (Secure Island – IQP) along with end point IQP agents
- Provide support to End User and Customers (Local OpCos). Respond to end-user, customers, technical issues pertaining to RMS service
- Gather and record all the collected information about the product issues. Analyse the root cause of the problem; in-house simulation of problems.
- Incident management, change management, problem management
- Contribution to knowledge base system
- Interacting with Project team / Solution Architect
- Vendor management
Primary Skills
- 4 to 6 years' experience providing enterprise level support
- Understanding of Microsoft Windows client and server infrastructure
- Microsoft ADRMS knowledge
- Basic Microsoft Exchange knowledge
- Systematic approach in performing root cause analysis
- Secure Island IQP knowledge
- Knowledge of Windows OS – OS Architecture, services, drivers, process, threads, handles & registry, Windows Internals and debugging tools, Active Directory
Recommended Skills
- Active Directory Group
- Architecture
- Change Management
- Debugging
- Incident Management
- Infrastructure Management
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Job ID: 6651483
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