Collaboration Engineer

Job Description for Collaboration Engineer

Skills: IPT/ IP Telephony, CUCM, UCCX
Exp: 4 yrs
Location: Gurugram
Shifts: Day

Skills:

• Experience on CUCM,CUC, UCCX, IMP, Voice Gateways, Expressway-E and Expressway-C.
• Webex Calling, Webex Contact Centre and Webex Control hub.
• Cisco Voice Support and Troubleshooting experience on Phone registration Phone Boot up Process.
• Knowledge of Protocols like SIP Knowledge of authentication issues on Switches Vlans for Phones Features of CUCM CSS and partitions.
• Extensive Call Control knowledge i.e. Dial Peers, Dial Plans, +E.164 Routing, Dialing Normalization, Classes of Service and Calling Search Spaces, Inter cluster Lookup Service (ILS), Global Dial Plan Replication (GDPR)
• Hands-on experience with upgrading/troubleshooting PSTN voice gateways (MGCP, SIP, SCCP, PRI, FXO and FXS)
• Hands-on experience with Supporting/troubleshooting Survivable Remote Site Telephony (SRST)
• Hands-on experience in troubleshooting/upgrading Cisco Unified Border Element (CUBE) and SIP PSTN (IP Flex)
• Hands-on experience in configuring/maintaining/troubleshooting Collaboration Endpoints (Jabber, IP Phone 88xx Series, DX, MX, SX and IX Series)
• Hands-on experience in migrating Endpoints from SCCP to SIP
• Hands-on experience in installing certificates.
• Hands-on experience in installing/maintaining/migrating licenses.
• Experience with Cisco Unified Presence deployments and Cisco Jabber
• Hands-on experience support and building Cisco Call Manager and Unity deployments
• Provide Level-3 support and troubleshooting to resolve issues (tickets)
• Good knowledge on Cisco switching & routing technologies.
• Strong analytical skills for solving technical issues, isolation of application / network performance issues.
• Good technical documentation capabilities
• Good communication and interpersonal skills

• CCNA
• CCNP
• CCIE
• ITIL