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Process Designer/ Sr. Process Designer (U4 or senior U3

Diverse Lynx India Pvt. Ltd. IND (Onsite) Full-Time
Job Title: Process Designer/ Sr
Process Designer (U4 or senior U3)

Department/ Team: CBEB - BTGS

Experience: 3 to 8 Years

Education: B.E and Above (Electronics and Telecommunication)
Other B.E graduates can be relaxed I provided candidate have relevant experience and skills as below

Roles & Responsibilities:

Lead the development of service designs and provide service solutions for new / existing customer's business opportunities in the Customer's Service arena

To lead/manage End to End service delivery and service assurance for customers Telecom products requirement

Interacting with end customer, customer senior managers and product managers, Bid Manager and Solution Architect regularly to ensure the developments are in line with the customer requirements and obtain necessary approvals

Constant Interacting with the virtual team to co-ordinate progress and issue resolution to meet customer requirement and achieve target date

Preparing service solution document (Service Delivery / Assurance)

Preparing cost model for operational requirement expenditures

Work closely with Bid Management team to convert customer requirement proposal into contract

Required Skills:

Good understanding in telecom products Wireline / Wireless

Strong Communication and analytical skills
Effective inter-personal, leadership qualities

Workshop leadership and stakeholder management, including the ability to lead and steer discussions through to positive outcomes.

Flexible approach and highly self-motivated

Understanding of fulfillment and assurance processes of telecom products

Product understanding in any of the mentioned products Voice, VPN, LAN, WAN etc

Good understanding of technology used in delivering the above product such as network technology used for delivering service to the customer (Access & Core Network, Routers, CPE, Switches etc.)

ITIL and eTOM understanding

Model the processes using process modeling tools like Visio / ARIS

OSS and BSS understanding

Optional Skills:

Understanding of Business Analysts role

Work experience in Networking area, Network design / network operational planning

Knowledge of Financial and commercial awareness.

Awareness of Business Process Management, modeling tools and techniques.

Understanding of preparing a project schedule (in MPP/Excel)

Exposure in preparation of impact Analysis, Service operations models and operational costing

Recommended Skills

  • Analytical
  • Bid Management
  • Business Process Management
  • Commercial Awareness
  • Communication
  • Electronics

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Job ID: 11914818

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