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Commercial Manager in Mumbai, Maharas...

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Commercial Manager

Diverse Lynx India Pvt. Ltd. Mumbai, Maharashtra (Onsite) Full-Time
Operations

Commercial Manager

Operations

Role Overview

:

Job Title

:

Commercial Manager

Reward Level

:

Junior/ Middle Management

Functional Area

:

Store Operations

Reports to

:

Store Manager

Purpose of the Job Role

Lead and develop the store teams to consistently deliver agreed targets and store standards


To deliver brand compliant stores that are visually attractive and easy to shop



To function as a duty manager in the store in the absence of the Store Manager

Key Accountabilities



Develop a motivated, committed and high performing store team



Encourage and promote all opportunities to drive sales, leading by example



Implementation of BU and marketing guidelines



Ensure store layout is in line with Marks and Spencer layout and guidelines

Understand local customer needs and ensure this is delivered through both product and service



Be familiar with local competition and respond accordingly in order to create competitive advantage



Line manage Supervisor and the store team using effective performance coaching to achieve results



Ensure the sales floor is proportionate



Ensure accurate and timely delivery of seasonal look as per BU guidelines



Ensure achievement of sales targets for the Floor/ Store



Monitor achievement of sales targets and take corrective measure where required



Ensure store staff are trained in customer service requirements and that OSS is alive in the store consistently improving mystery shop results

Build a connection with the customers and understand their needs



Ensure sequential links for layout in consultation with the Visual Merchandiser



Monitor the feedback from staff and customers on the store products and services and give feedback to the relevant area where required



Engage staff in the store with regular briefings and accurate and timely delivery of the recognition policy in store

Develop team members by providing them with timely and constructive feedback

Conduct performance appraisals of your team

Key Measures/KPIs

Sales

Service

Standards

People

Operations

Business Competencies

Setting Direction

creates a clear plan for themselves and as part of the team that

delivers monthly business priorities

acts with pace to deliver high standards on time

Decision Making

makes decisions at pace with short term impact and supports

others in their decision making

uses a range of information in a well thought out way addressing

potential risks

Managing Ambiguity

delivers consistent results in times of uncertainty, sets a clear

example with others

understands and supports others to adapt to changing priorities

People & Resource

identifies and makes the most of resources and relationships to

deliver success

Management

uses Performance Management encouraging self and others

to improve their performance by seeking feedback

Communicating &

presents information clearly and concisely to gain support from

Influencing

Others

adapts style and methods confidently to the situation and

Audience

Business Leadership

understands and is committed to the business plan and priorities

builds confidence in self and others to deliver for the business

Commercial Acumen

applies knowledge of our products, our business and

Competitors

consistently uses all opportunities to drive performance of their

Area

Innovation & Change

is open and positive about new ideas and encourages others

understands and implements business solutions in their area

Key Relationships I Stakeholders

Regional Manager



Store Manager



Store Teams





Human Resources Business Partner

Recommended Skills

  • Communication
  • Consulting
  • Customer Demand Planning
  • Customer Service
  • Decision Making
  • Hardworking And Dedicated

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Job ID: 10557583

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