Client Insights Strategy Analyst

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a  Client Insights Strategy Analyst working hybrid in Hyderabad, India, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all! 

What You’ll Do 

You will work with cross-functional teams to identify avenues for growth for clients and help define the strategy that would help clients achieve their business objectives. 

You'll report to Global Head of Strategic Customer Insights 

During a Typical Day, You’ll 

• Develop Go To Market, Market Assessment, Process Audits & Redesign/ SOPs, Process Improvement, CX Optimization strategy etc. for clients. 
• Engage with stakeholders, assess objectives, and gather data to identify key insights. 
• Evaluate market trends, competitive landscapes, and industry dynamics to formulate strategies. 
• Conduct comprehensive research, analyze data, and provide insightful recommendations. 
• Solve complex business problems and develop innovative solutions. 
• Lead strategy projects, define objectives, and coordinate with cross-functional teams. 
• Present findings and support implementation. 
• Build strong cross-functional relationships. 
• Identify growth opportunities and growth levers. 
• Knowledgeable on industry trends and contribute to thought leadership. 
• Facilitate the firm be industry-ready for future trends and tech innovations.

What You Bring to the Role 

• Bachelor’s Degree in Engineering, Science, Economics, Commerce, Business Administration, Management, or related field, from a Tier I institute.  
• 2-3 years of experience in a Strategy, Consulting, Analyst, Research, Product Management, or similar role.  
• Proficiency in Microsoft and Google suite and experience in the field of AI.. 
• Strong analytical, problem-solving, and communication skills with a sharp focus on quality delivery. 
• Proficiency in market research, financial analysis, and business modeling. 
• Solid Project Management and multi-tasking abilities. 
• Interpersonal skills for cross-functional collaboration. 
• Ability to work independently and as part of a team, collaborating with clients or internal stakeholders to achieve the team’s goals. 
• Knowledge of emerging trends and technologies. 

What You Can Expect 

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• Ask us about our paid time off (PTO) and wellness and healthcare benefits 
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)  

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About TTEC  

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies 

build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 

#LI-Hybrid