Production Support

Work Timings: 12.00 pm 9.00 Pm / 1.00 pm 10.00 Pm
Location: Mumbai
Exp: 3.5+ Yrs to 6 Yrs
Max CTC: 15 LPA

• Skill: Shell/perl/python scripting
• Unix Strong
• SQL Strong

Candidates must not have any gap in education and employment. Only BE/BTech in Computer Science candidates required. No other branch/degree candidates to be submitted.

Requirements in short

• Location Mumbai , work from office at 3 times a week
• Skill Required -
  • Product support experience and willing to work in Support/SRE
  • Shell/perl/python scripting
  • Database knowledge
  • Troubleshooting skills

===== Details ====

Description: Production Support Analyst
o As a market leader, the talent and passion of our people is critical to our success
o Together we share a common set of values rooted in integrity, excellence and strong team ethic
o Reliability and Production Engineering teams support a large number of diverse financial applications across the Finance Technology department providing support services to business units across a large infrastructure stack
o The Finance IT team is responsible for sub-ledger and general ledger applications
o This is an internal client facing role with infra and batch support and presents a lot of scope for automation and transparency engineering

Role Description:
This position is based in Bangalore Work on Late shifts ending at 10PM IST and Sunday weekend on call (approx once a month)
O To work within Financials operations team understanding the large picture and provide excellent Support to Business Users on Critical Business Issues
o To ensure our client's issues are resolved within defined SLAs (Service Level Agreements) and meeting their expectations
o Leveraging the available tools within team, to ensure that system and critical incidents are correctly managed, ensuring timely resolution and as well focusing on strategic solutions
o Detailed analysis of new issues and documenting associated fixes, along with training other colleagues in support team
o There is a lot of scope for developing new tools and scripts to assist the team, automate and reduce manual effort


Primary Responsibilities:
Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management
o Build extensive business and application knowledge required for supporting client facing applications
o Diagnose and resolve application issues to ensure optimal performance and usability
o Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact
o Provide root cause analysis with recommendations for improvements
o Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions
o Interface with clients and other technology teams to provide governance and control around the production environment
o Manage / Drive outage calls and significant incidents; coordinate communications financial controllers and IT groups
o Act as a primary escalation/communication point between Application development teams and Business Units

Required Skills:
Strong coding/scripting skills: Python / Perl / Shell
o Deep understating of Database Concepts, SQL Queries and Database Performance
o Strong debugging and problem-solving skills
o Good understanding of Infrastructure (Windows/Unix), Networking concepts and protocolso Exposure to highly Distributed, High availability, Fault tolerant Systems
o Nice to Have
o GIT / Jenkins / Ansible / Grafana
o Splunk / Prometheus/ Loki
o Agile methodologies (Scrum, Kanban)o Familiarity with Java and web/client-server applications
o Familiarity with the principles of System/Site Reliability Engineering (SRE)o
o Familiarity with enterprise tools such as AppDynamics, Grafana, Splunk, Dynatrace