Team Lead, Real Estate & Facilities

Bringing smiles is what we do at TTEC… for you and the customer. As a Team Lead, Real Estate & Facilities working onsite in Ahmedabad, Gujarat, India, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing –

•        Assist the Sr. Manager – Facilities Develops guidelines for space management and conducts overall space planning, including furniture moves, reconfiguration and ongoing process improvement. Conducts ongoing needs assessment by soliciting divisional headcount information and growth information to determine space needs for future planning.

•        Proactively manages complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison.

•        Coordinates with the Site Facilities head in managing within the department’s SLA and KPIs standards. including but not limited to Facilities Technicians, Service Coordinators, Facilities Systems, Specialists, Security Managers, Directory Assistance/Reception Supervisors, Receptionists, and contracted mailroom operation.

•        Coordinates with the Site Facilities head in the Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments etc. 

•        Effectively handle the day-to-day customer expectations and ongoing customer relations. Develops and maintains standards to manage relationships with facility related vendors.

•        Coordinates with the Facilities lead in Implementing and communicating policies that will impact on safety and security to customers to include the Risk Management policies pertaining Information Security and Management System.

•        Maintains the database of the facilities fixed assets and it’s ranking.

You'll report to Senior Manager, Real Estate & Facilities. Handling a site of 165,000 sq.ft area, which is operational 24x7 to support its internal and external clients.

During a Typical Day, You’ll

•        Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS).

•        Co-ordinates with Annual Maintenance Contract (AMC) service
providers for regular & break down maintenance activities.

•        Handling Operation & Maintenance of all types of electrical instruments consist of Different types of Lights, UPS, Lights distribution, Power distribution. & Circuit Breaker's etc.

•        Preparing the PPM schedule and implementing the same with help of Technician and vendors. Maintaining the record of electrical meter reading, electrical panels etc.

•        Operating & maintaining the Diesel generator & CSS. Basement Exhaust system, fresh air system & Kitchen exhaust system. Handling Operation & Maintenance of RO System, Water pumps, Fire pumps, Borewell etc.

•        Handling Operation & Maintenance of H.V.A.C. Making the scheduled of servicing for HVAC to keep machine in maximum working condition.

•        Coordinating all repairs/maintenance, carpentry, civil, plumbing etc. Handling the manpower services of Housekeeping(janitor) & Security guards.

What You Bring to the Role

•        An experience of 2 – 5 years with corporate office.

•        Must have handled the technical side of the Facility Management services, through knowledge of the operations of the utility services. handled all the

•        Minimum qualification of Diploma/Degree in Electrical

•        Good in verbal and written English communication.

•        Ready to work on rotational shifts (24x7) and rotational week-offs.

What You Can Expect

•        Supportive of your career and professional development

•        An inclusive culture and community minded organization where giving back is encouraged

•        A global team of curious lifelong learners guided by our company values

•        Ask us about our paid time off (PTO) and wellness and healthcare benefits

•        And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI- Onsite

Employment Requirements : TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.