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Job Requirements of Store Manager:
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Employment Type:
Full-Time
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Experience:
Not Specified
-
Education:
Not Specified
-
Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Bengaluru, Karnataka (Onsite)
Do you meet the requirements for this job?
Store Manager
Store Manager
Operations
Role Overview :
Job Title : Store Manager
Reward Level : Middle Management
Functional Area : Retail & Marketing
Reports to : Regional Manager Operations
Purpose of the Job Role
To lead and develop store teams to consistently deliver agreed targets and store
standards.
To be accountable for all aspects of the store operation delivering brand compliant stores
that is visually attractive and easy to shop.
Responsible for achieving profitable sales results by effectively managing the store,
creating an effective team of staff, and ensuring a high level of customer service.
Key Accountabilities
Develop a store business plan in line with the business strategy
Develop a motivated, committed and high performing store team
Encourage and promote all opportunities to drive sales, leading by example
Implementation of BU marketing guidelines
Ensure store layout is within Marks and Spencer guidelines
Understand local customer needs and ensure this is delivered through both product and
service
Be familiar with the competition and respond accordingly in order to create competitive
advantage
Proactively use all management information tools available to analyze performance and
respond to trends with appropriate action
Line Manage your direct reports using effective performance coaching to achieve results
Ensure accurate and timely delivery of the seasonal look as per UK guidelines
Engage staff in the store with regular briefings and accurate and timely delivery of the
recognition policy in store
Monitor and take actions necessary to improve shrinkage and profit protection
Ensure store and staff presentation standards are consistent with brand requirements
Ensure your store is proportionate
Ensure health and safety requirements are fully compliant
Manage all third party contractors on site
Enhance sales through identification of trends related to footfall, conversion, UPT etc
Ensure achievement of sales targets and take corrective measures where required
Operations
Ensure a smooth and accurate process for stock management in the store
Manage your controllable cost lines in store, to come in on or under target
Ensure store staff are trained in customer service requirements and that OSS is alive in the store consistently improving mystery shop results
Build a connection with the customers and understand their needs
Ensure sequential links for layout in consultation with the Visual Merchandiser
Monitor the feedback from staff and customers on the store products and services and give feedback to the relevant area where required
Ensure quality recruitment for store advisors and supervisor in the store in consultation with HR
Manage staff scheduling to optimize resource allocation and to ensure adequate staff cover on the floor at all times
Develop team members by providing them with timely and constructive feedback
Conduct performance appraisals of your team
Key Measures/KPIs
Sales
Service
Standards
People
Costs
Operations
Business Competencies
Setting Direction
creates a clear plan for themselves and inputs to the team plan to deliver short to medium term business priorities
energizes self and others to act with pace to deliver high standards on time Decision Making
makes high quality decisions at pace with short to medium term impact (up to 12 months)
takes decisions based on a well thought out analysis of complex information and risks Managing Ambiguity
takes responsibility for delivering results when there is uncertainty
drives implementation of changing priorities positively and develops the team to do the same
People & Resource Management
drives improved and sustainable results from every resource and relationship possible
uses Performance Management to develop self and team and address performance issues Communicating & Influencing
communicates persuasively by addressing the needs and interests of others
adapts influencing style to achieve a win-win outcome that maintains successful relationships
Business Leadership
actively aligns self and others to the business plan and priorities
builds commitment in self and the team to deliver for the business Commercial Acumen
consistently probes internal and external customer information
takes opportunities to improve performance having evaluated the financial impact Innovation & Change
generates and implements new ideas in their area
reviews the impact of changes and recommends future solutions
52
Operations
Key Relationships I Stakeholders
Regional Manager Operations
National Sales Manager
National Finance and Operations Manager
Store Teams
Head of Retail
Third party contractors
Recommended Skills
- Business Informatics
- Coaching And Mentoring
- Commercial Awareness
- Communication
- Consulting
- Customer Demand Planning
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Job ID: 9838659
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