Senior Legal Analyst

Senior Legal Analyst

At TTEC, we’re all about the Human Experience, Elevated. As a Senior Legal Analyst - Global Contracts Center of Excellence, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing -
Are you looking for an opportunity to partner with a team of experienced legal professionals and support a growing business segment of a public company in its mission to acquire new clients, deliver exceptional service, and double its size over the next three years?

As Senior Legal Analyst for TTEC Digital, our high-growth and innovative business segment with $500M in revenue, you'll partner with collaborative global legal team, supporting TTEC’s worldwide customers and operations. You will work directly with members of the TTEC legal and risk department to enable the business segment’s growth objectives through support of its sales, operations and compliance functions. The ambitious growth plans for this business segment require us to enhance its legal support through the hiring of a high energy commercial technology attorney who is seeking a unique opportunity to grow her/his career with the business.  The successful candidate will provide legal support for commercial transactions, applying project management and process innovation skills and technology to the delivery of legal work, in a way that drives both improved risk-mitigation and efficiency.

You'll report to Director Legal Affairs – India & Global Contacts Centre of Excellence.

During a Typical Day, You’ll

• Structure, draft, negotiate and manage commercial technology contracts, including licenses, master services, alliance, strategic partnership agreements, and technology reseller arrangements as well as a variety of other commercial documents such as agreements of confidentiality, data processing, professional services, and licensing and other software-related agreements, and their renewals and amendments.
• Participate in the deal process from start to finish to ensure that TTEC’s best interests are represented, and that through contracts we maintain an appropriate balance between reasonable risk and our growth goals.
• Create, improve and update contract templates and playbooks as needed.
• Research and provide proactive legal advice as needed.
• Develop relationships with key internal clients and functions, and support development of document management processes to support their needs and
• Maintain and expand your subject matter expertise by constantly learning.

What You Bring to the Role

• Experience handling technology contract lifecycle, including drafting and negotiating complex agreements in a high volume, fast paced environment.
• Proactively and timely supporting internal sales/client-facing teams in their work with external vendors, procurement departments and their attorneys.
• Sound judgment, good business acumen, and a practical approach designed to balance competing business and risk management priorities.
• Strong interpersonal and organizational skills, focused on getting things done, not on taking credit; and building trust with important clients and stakeholders.
• Leading by example and upholding TTEC’s Code of Ethics.

Qualification Requirements :

• An LLB or LLM degree, with 4-6 years of experience in drafting and negotiating commercial contracts.
• Corporate and transactional experience in reputable law firm or in-house legal department of Multinational Corporation.
• Prior experience with contract lifecycle management is a plus.

Required competencies :

• Excellent drafting, reviewing and negotiating skills.
• Strong team-player; effective interpersonal skills within a client-satisfaction focused environment.
• Critical thinking and proactive problem-solving skills; detail-oriented and able to perform under pressure.
• Judgement, integrity and ability to give practical advice appropriately weighing legal and business objectives.

About the company :
We are a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.