WE’RE SENDING YOU TO AN EXTERNAL SITE TO APPLY
Please verify the following information to apply to this job
PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Incident Manager:
-
Employment Type:
Full-Time
-
Experience:
Not Specified
-
Education:
Not Specified
-
Travel:
Not Specified
-
Manage Others:
Not Specified
-
Location:
Pune, Maharashtra (Onsite)
Do you meet the requirements for this job?
Incident Manager
Job Description:
- Should have worked as a Major Incident Manager with an exp. Level of 6 to 8 years
o Be responsible for triaging Major Incident Candidates to promote to Major Incident if qualifies.
o Drive seamless major incident management process execution with appropriate inputs to involved resolver groups to accelerate ticket resolution.
o Open Major Incident Bridges (Techlines) and chair the major incident management (MIM) bridge with technical teams, resolver groups for quick resolution of incident as per agreed incident SLA's.
o Responsible for engaging all necessary technical resources on the Techline and drive the major incident to resolution.
o Follow the Major Incident Communication procedure and facilitate major incident communications with key business teams, stakeholders until closure.
o Handle conflict situations and make quick decision while driving incidents
o Responsible for updates and full completion of ServiceNow records for Major Incidents and Problems.
o Own proactive and reactive problem tickets and drive the root cause investigation process.
o Hold and manage Root Cause Analysis meetings and ensure the RCA reports submitted within the agreed SLA.
o Coordinate and Follow-up corrective action tasks associated with the problem tickets and ensure timely closure of the tasks.
o Participate in the governance calls for RCAs and Corrective Action Tasks.
o Participate in continuous service improvement process.
- Location – Chennai, Mumbai & Pune
Recommended Skills
- Communication
- Conflict Management
- Corrective And Preventive Action (Capa)
- Governance
- Incident Management
- Root Cause Analysis
Help us improve CareerBuilder by providing feedback about this job:
Job ID: 14840131
CareerBuilder TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.