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Store Manager in Bareilly, Uttar Pradesh

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Store Manager

Diverse Lynx India Pvt. Ltd. Bareilly, Uttar Pradesh (Onsite) Full-Time
Job Description SM

Functional Title: Store Manager

Position Summary: To promote and energize the MRPL Customer experience, oversee floor staff, develop relationships as a team player, and assist store manager with daily store operations

Reports to: Cluster Manager

Key Performance Areas:

Sales: Accountable for maximising sales by exceeding customer expectations & ensuring the delivery of international shopping standards by motivating, training & development of staff for excellent customer service

Tasks

Achieves the assigned target of the Store

Direct and supervise CRE's engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Updated information on Target Vs Achievement

Proper breakdown & communication of daily targets to departments

Periodic feedbacks on sales & stock

Assists Cluster manager in making bottom up outlet plan & forecasting expenses

Customer Service: Knowledge of principles and processes for providing customer and personal services
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Tasks

Identifies with the customer profile of the store & their reasons for shopping

Interacts effectively and resolves stated customer issues & recovers service failure

Tracks customer feedbacks & takes suggestions from customers

Demonstrates sensitivity to any customer issues & needs.

Store Merchandising: Ensures that the merchandise in the assigned shopping area is displayed neatly.

Tasks

Ensures that the display is as per the set norms of color blocking/stacking etc.

Ensures that all mannequins & busts are as per stated the VM norms.

Is prompt in rearranging the stocks & consistently monitors for ensuring proper dusting, piling, size stickering, size cubes & folding.

Ensures house keeping as per the store standards

Manages movement of stock between the floor, back store & the warehouse.

Implements & monitors the daily checklist as per the store guidelines

Adheres to the company guides lines for conducting inventory count & reports variance as per the deadlines

Controls pilferage & shrinkage on the shop floor

Ensures freshness on the floor by adherence to VM changes as per the guidelines

Maintains back store in order with style wise hanger displays

Reviews & analyses over & under stocking situations & assists the Cluster manager in taking corrective actions.

Administration:

Assign CRE's to specific duties.

Assists Cluster manager in reducing admin costs & over time

Updates attendance registers & reports absenteeism of staff on a daily basis

Manages utility services like security, cleaning etc

Enforces cash management practices & procedures at POS

Overseeing daily operations to include paper work & other documentation requirements

JOB REQUIREMENTS

Competency Requirements

Confidence

Self Esteem

Intelligence

Positive Attitude

Service Mindset

Communication

English Language

Hindi Language

Pleasant Personality

Experience: Min 3 - 4 Yrs above

Knowledge Requirements

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services
This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skill Requirements

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Speaking: Talking to others to convey information effectively
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Ability Requirements

Oral Expression: The ability to communicate information and ideas in speaking so others will understand
Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity: The ability to speak clearly so others can understand you
Speech Recognition: The ability to identify and understand the speech of another person.

Recommended Skills

  • Active Listening
  • Administration
  • Cash Management
  • Control Systems
  • Critical Thinking
  • Customer Demand Planning

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Job ID: 10856525

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