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Area Manager (RGM) in Mumbai, Maharas...

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Area Manager (RGM)

Diverse Lynx India Pvt. Ltd. Mumbai, Maharashtra (Onsite) Full-Time
  AREA MANAGER  
Reporting to: Regional Head – Assistant Regional Manager / City Manager
 
Reportees:  Café Manager/ Asst Café Manager/ Café Incharge
 
KRA:
  1. Translating company's objectives in the region
  2. Ensure store compliance with company's operational procedures
  3. Lead, motivate & develop team to maximize profits
  4. Drive customer focus through service standards in area
  Knowledge, Skills & Abilities:
  • Excellent communication & influencing skill
  • Result oriented
  • Financial awareness & understanding of P&L
  • Ability to strategize & analyze reports
  • Sales & marketing orientation
  • Planning & organizational skills
  • Building & developing high performance team
  • Operating system & internet skills
  • Previous multiple-site supervision experience
  Qualifications:
 
Exposure:
  • BHM graduate
 
  • 4 - 6 years of experience in handling multiple F&B units
  • Retail or related industry exposure
  Duties & Responsibilities:
  Financial:
  1. Supervise cluster of outlets.
  2. Maximize area sales performance and drive profits.
  3. Sales forecasting and apportioning targets across teams.
  4. Reviewing business performance in line with budgetary control
  5. Asset & Equipment maintenance.
  6. Salary costs for café level.
  7. Analysis of Sales: Salary ratio in the respective area assigned.
  8. Assuring the Timely indent is done for all the Cafes.
  9. Wastage control measures.
  10. Timely forecast of the stock in order to ensure the smooth operations.
 
Learning & Development Management:
  1. Retention of Client.
  2. Client planning & translating requirements to HR periodically
  3. Handling transfers & takeovers
  4. Inspiring team & conduct employee initiative programs.
  5. Appraise subordinates and performance management.
  6. Team development and growth.
  7. Grievance handling & solving issues.
  8. Ensure the Training Certification of team members.
 
 
Process and customer orientation:
  1. Develop marketing & promotion ideas to increase walk-ins & sales.
  2. Ensure smooth support functions and further integration with operation team.
  3. Ensure all the Customer complaints are resolved.
  4. Analysis of Customer database complaints & drive the footfall in the cafes.
  5. Competitor analysis
  6. Vendor management.
  7. Market Intelligence.
  8. Waste management
  9. Statutory requirements
  10. Café issue resolution.
  11. Ensure the SOPs are followed through out the cafes.
  12. Fortnight Team Meetings to ensure the resolution of complaints.
  13. Integrity & cost controllable.
 
  Authority
  • Recruit team members
  • Issue C&C to Café Managers/Asst. Manager/ Team members
  • Termination of team members
  • Confirmation / elevation of team members
 

Recommended Skills

  • Coaching And Mentoring
  • Communication
  • Coordinating
  • Databases
  • Finance
  • Forecasting

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