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Sr Engineer in Pune, Maharashtra

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Banner of Giesecke+Devrient ePayments America, Inc. company

Sr Engineer

Giesecke+Devrient ePayments America, Inc. Pune, Maharashtra (Onsite) Full-Time
Job overview

This is a technical job to manage day-to-day operations in cloud/data centers in all service delivery scenarios, primarily in regards to service requests, changes, incident and problem resolutions, and facilitation of second line support. Engineer works closely with IT Stack and Database Engineers in Professional Services, and can work with Project Managers by being involved in service implementation as part of the project team and/or provide application support.Important skills for the Engineer are advanced technical and software application knowledge of services provided by Professional Services, as well as service management knowledge.

Objectives

  • Handling service requests, change, incident and problem management
  • Completeness and accuracy of ticket data and documentation
  • Follow Professional Services process landscape and compliance requirements
  • Take accountability and responsibility towards assigned process roles


Responsibilities & General responsibilities

  • Installation, configuration, troubleshooting, integration of end-to-end solution
  • Resolution of incidents and problems
  • Plan and execute changes, including coordination, planning and notification about changes
  • Perform needed or on demand health checks of services/solutions
  • Support Cloud & DC Manager with information to be used in capacity planning
  • Provide input regarding future and continuous needs in regards to new investments to maintain existing and future services to Cloud & DC Manager and Regional Head Service


Delivery & Operations

  • Manage time in accordance with planned and assigned activities to ensure accuracy and quality in planning
  • Follow Professional Services global policies, procedures and tools
  • Meet compliance and information security requirements in Service Operations
  • Evaluate, improve and add applicable work instructions


Education and experience

  • University degree in Computer Sciences, IT or related technical/engineering field
  • Preferably Telecommunications and/or Payment industry experience
  • 2+ years of application support experience in similar position
  • 1+ years’ experience working in a production environment or datacenter with heterogeneous IT infrastructure
  • ITIL v3 foundation certification


Knowledge and skills

  • Focus on internal IT service delivery and involves interactions directly with all IT technology areas.
  • Awareness to ITIL framework & concepts.
  • Knowledge of relevant market technologies in secure environments
  • Service specific knowledge related to payment, telecommunication and OEM solutions
  • Basic understanding of software development processes
  • Ability to work under pressure
  • Very organized and quality conscious
  • Analytical thinking and problem solving mentality
  • Solution oriented mindset
  • Being an excellent team player
  • Drive for self-learning and improvement
  • Ability to adapt to changes
  • Ability to follow given processes, procedures and work instructions
  • Strong verbal, written communications and listening skills


Additional knowledge and skills for intermediate position

  • Advanced technical skillset in the software application area
  • Ability to integrate, install and configure software
  • Technical ability to understand service portfolio and mobile technology in general
  • Market trends (e.g. SaaS, Cloud, Virtualization, Digitalization)

Recommended Skills

  • Active Listening
  • Adaptability
  • Analytical
  • Communication
  • Databases
  • Itil

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Job ID: 23749

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