CISCO

JOB DESCRIPTION:



10+yrs ( Senior Role)

 

Primary Responsibilities


•         Respond to events presented by network management tools or reported incidents using personal experience, documentation, tools and direction from senior staff or leadership


•         Provide hands on support for a variety of networking technologies including Riverbed WAN accelerators, Cisco IOS XR based systems, Netscout, a variety of Telco circuit technologies and related termination devices.


•         Strong experience with the EIGRP routing protocol, VLANs, IP addressing, spanning-tree & multicast


•         Strong experience configuring and troubleshooting Cisco routers and LAN switches


•         Experience supporting and troubleshooting client and infrastructure wireless issues.  Direct or similar experience with Cisco 8510, Cisco 5508, Aruba Airwave, Aruba Controller, Cisco Prime, Cisco 1131 / 1242, Cisco 3602 / 3702, 802.11 a/g/n/ac


•         Execute and analyze packet captures using Netscout, Wireshark and other related technologies


•         Create and be assigned incident tickets or requests.  Ability to take ownership of the task and delivery within service level agreements. 


•         Must be able to convey technical information in a manner suitable to the audience


•         Able to participate and technically lead troubleshooting and project related conference calls


•         Managing partnering vendors during issues to ensure they are delivering to service level agreements.  Deliverables would include escalating issues as required, scheduling checkpoints, providing data, facilitating system access and documenting all activities.


•         Perform routine maintenance activities in areas of expertise (e.g.:  firewall rule updates, vulnerability management, packet captures, etc.)


•         Create or modify documentation in response to new events and learning's


•         Contribute to event threshold tuning efforts


•         Ensure requests and Incidents have timely updates based on SLA metrics


•         Effectively participate in shift change functions including documentation and discussion

 

Secondary Responsibilities

The resources comprising the Tier 2 function will be focused on their given area of expertise but will also be expected to assist in other areas as the need arises.  Candidates are not required to have expertise in these technologies as a condition of employment but preference will be given to those who have experience in the areas listed below.  The willingness and ability to learn new technologies is required and will be a key criterion for continued success in the role.

 


•         Firewalls, WAN accelerators, wireless AP's and controllers, Windows & Linux servers


•         Experience with, configuration and maintenance of Windows Server 2008 – 2012 Operating Systems


•         Experience with Windows Active Directory 2008 – 2012 including Group Policies, LDAP, DNS


•         Experience with ADFS (Active Directory Federation Services) is preferred


•         Experience and understanding of Highly Available Microsoft Exchange environments running Exchange 2007, 2013 and Office 365 Hybrid deployments


•         Experience and understanding of Microsoft Lync Server 2010 – 2013


•         Knowledge of Windows scripting (PowerShell, windows shell or command shell)

 


•          


•         Preferred


•         Experience with Microsoft Server OS and common applications such as Exchange & Citrix


•         Previous network infrastructure field experience with one or more of the following: Cisco, F5, Microsoft Server, experience working in a data center support capacity


•         Previous experience working with the following Network Mgmt Systems:  NetCool, nGenius, SevOne, Appneta, NerveCenter & Netscout


•         JNCIP, JNCIE, MCSE certifications


•         Experience with, configuration and maintenance of Windows Server 2008 – 2012 Operating Systems


•         Experience with Windows Active Directory 2008 – 2012 including Group Policies, LDAP, DNS


•         Experience with ADFS (Active Directory Federation Services) is preferred


•         Experience and understanding of Highly Available Microsoft Exchange environments running Exchange 2007, 2013 and Office 365 Hybrid deployments


•         Experience and understanding of Microsoft Lync Server 2010 – 2013


•         Knowledge of Windows scripting (PowerShell, windows shell or command shell)


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