Genesys

Dear Candidates,


Greetings !!

Kindly revert with your PAN no. along with updated resume.

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PFB Job description for Sr. Network Designer in Bangalore location.

Job Responsibilities:

This role would be the primary technical interface to the internal and external teams and customer for reviewing and supporting all the major solution designs associated with Genesys platform

The person should assist with analysis of technical problems and identifies and prioritizes resolutions based on business needs.

This role should be able to mentor and provide knowledge transfers to other team members with latest product transformations and platform updates

Responsible for solutioning complex designs of all major Genesys platform technologies involving requirements of in-bound and out-bound contact center and IP telephony

Should get involved into team augmentation activities which involves hiring right talent on board, training the existing talent.

Support TDM's for project related activities to the design, configuration, management of telecom equipment and systems for in-bound and out-bound Contact Center, telephony technology

Should help the Quality team in achieving better RFT's.

The person may also require to work as an Individual contributor.

Shall be responsible for designing, configuring and testing the Genesys solutions based on the work package requirements

This position provides technical expertise and design support to all business sponsored contact projects and is responsible for all on-going solution design oriented installation and configuration of hardware and software components, servers and network infrastructure around Genesys solution based customer environment.

Requirements:

A deep understanding of Genesys technologies, principles and methods within the discipline area of focus

A broad functional understanding of various areas of technology outside of their subject matter focus area.

The lead designer should have working knowledge of Platforms/Operating Systems, Networking/Communications and Testing principles.

The lead designer must demonstrate a strong ability for problem solving.

The lead designer must have strong documentation skills, ability to articulate solutions and ideas in a clear and concise manner, and adequate presentation skills

The lead designer should act as the primary technical escalation interface in case of any high priority cases during the process of implementation

TECHNICAL SKILLS Desired (Any)

Domain Skills: CTI Genesys voice (Inbound/Outbound), Multimedia, Reporting

CTI Technologies: CIM, SIP, Routing GVP, ORS, e-Services, WDE/IWS, Client, InfoMart, Pulse v9, Outbound, Routing via IRD, Composer

Genesys Version: 8.5.x or 9