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SFDC_TCS in Noida, Uttar Pradesh

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SFDC_TCS

Diverse Lynx India Pvt. Ltd. Noida, Uttar Pradesh (Onsite) Full-Time
 
  1. Project Manager ( 1 FTE) – Bangalore/Hyderabad
    1. 10 – 15 years of experience
    2. PMP, Salesforce Admin, and PD1 certified
    3. Must have managed a large size SFDC AMS project involving multiple Salesforce Orgs
    4. Have managed a team size of 20+ support engineers
    5. Salesforce Admin and PD1 certified
    6. Technically sound to inspect code and configuration qualities
    7. Expert level product knowledge of Sales and Service Cloud
    8. Exposure to Salesforce Marketing Cloud, Mulesoft, and Veeva is a big plus
 
  1. Salesforce Support engineers (11 FTE)  – Bangalore/Hyderabad. 4-5 years of Salesforce experience. Must be experienced in both Sales and Service Cloud with at least one year of experience in AMS projects. Must have valid Admin and PD1 certifications. Experience in undertaking transition is highly preferred.
 
Job description:
  1. Successful transition from the incumbent
  2. Become an application knowledge center for a set of applications
  3. Enable the rest of the team members with application knowledge as BSOH (best source of help)
  4. Resolve L2 and L3 service requests
  5. Timely resolution of all service requests with zero SLA breach
  6. Identify and draw the attention of seniors when a break-fix request is an enhancement request
  7. Identify and escalate L4 requests
  8. Perform RCA for repeated incidents and deploy the permanent fix
  9. Create SOP for the responsible set of applications
  10. Create KEDB and FAQ documents
  11. Update system appreciation documents
  12. Identify automation opportunities
  13. Must have experience in JIRA and Bitbucket
  14. Experience in DevOps is preferred
  15. Must know both Salesforce Sales and Service Cloud with expert-level knowledge of at least one Salesforce cloud
  16. Exposure to Salesforce Marketing Cloud, Mulesoft, and Veeva is a big plus
 
 
 

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