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CA Broadcom Service Management Suite ...

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CA Broadcom Service Management Suite

Diverse Lynx India Pvt. Ltd. IND (Onsite) Full-Time
Job Description:
 
  • ARIA—Self-service, virtual assistant/chat bot that exists within Service Point, that has "chat” capabilities within xFlow
  • Asset Portfolio Manager (APM)—Configuration management tool that integrates with SDM
  • Privileged Access Manager (PAM)—Workflow automation tool, utilized in scheduling and approving emails and tasks. It integrates with SDM with API integrations with Ensono and GitLab
  • Service Catalog—Back end, administrative console for self-service form management. It has integration with SDM
  • Service Desk Manager (SDM)—ITSM and configuration management tool that integrates with xTraction. It has an API integration with Ensono, GitLab, EMS, AppLens and Automation Center
  • Service Point—End-user self-service portal with chat, knowledge search, ticket submission, ticket status, alerting/notification, etc. capabilities
  • xFlow—Tier 1 ticket management application that integrates with SDM
 
Additionally, the team supports the following tools:
  • Software Asset Manager (SAM)—Management tool used to track software applications and/or assets, which pulls information from multiple data sources
  • Zena—Workflow automation tool, utilized in scheduling and approving emails and tasks. It integrates with AppLens and Automation Center
  • xTraction—Reporting tool that interfaces with SDM
 
 

Recommended Skills

  • Api
  • Administration
  • Asset Management
  • Automation
  • Configuration Management
  • Service Catalog

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Job ID: 15543030

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