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Store Manager in Bengaluru, Karnataka

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Store Manager

Diverse Lynx India Pvt. Ltd. Bengaluru, Karnataka (Onsite) Full-Time
Operations

Store Manager



Operations

Role Overview :

Job Title : Store Manager

Reward Level : Middle Management

Functional Area : Retail & Marketing

Reports to : Regional Manager Operations

Purpose of the Job Role

To lead and develop store teams to consistently deliver agreed targets and store

standards.

To be accountable for all aspects of the store operation delivering brand compliant stores

that is visually attractive and easy to shop.

Responsible for achieving profitable sales results by effectively managing the store,

creating an effective team of staff, and ensuring a high level of customer service.

Key Accountabilities

Develop a store business plan in line with the business strategy

Develop a motivated, committed and high performing store team

Encourage and promote all opportunities to drive sales, leading by example

Implementation of BU marketing guidelines

Ensure store layout is within Marks and Spencer guidelines

Understand local customer needs and ensure this is delivered through both product and

service

Be familiar with the competition and respond accordingly in order to create competitive

advantage

Proactively use all management information tools available to analyze performance and

respond to trends with appropriate action

Line Manage your direct reports using effective performance coaching to achieve results

Ensure accurate and timely delivery of the seasonal look as per UK guidelines

Engage staff in the store with regular briefings and accurate and timely delivery of the

recognition policy in store

Monitor and take actions necessary to improve shrinkage and profit protection

Ensure store and staff presentation standards are consistent with brand requirements

Ensure your store is proportionate

Ensure health and safety requirements are fully compliant

Manage all third party contractors on site

Enhance sales through identification of trends related to footfall, conversion, UPT etc

Ensure achievement of sales targets and take corrective measures where required



Operations

Ensure a smooth and accurate process for stock management in the store

Manage your controllable cost lines in store, to come in on or under target

Ensure store staff are trained in customer service requirements and that OSS is alive in the store consistently improving mystery shop results

Build a connection with the customers and understand their needs

Ensure sequential links for layout in consultation with the Visual Merchandiser

Monitor the feedback from staff and customers on the store products and services and give feedback to the relevant area where required

Ensure quality recruitment for store advisors and supervisor in the store in consultation with HR

Manage staff scheduling to optimize resource allocation and to ensure adequate staff cover on the floor at all times

Develop team members by providing them with timely and constructive feedback

Conduct performance appraisals of your team

Key Measures/KPIs

Sales

Service

Standards

People

Costs



Operations

Business Competencies

Setting Direction

creates a clear plan for themselves and inputs to the team plan to deliver short to medium term business priorities

energizes self and others to act with pace to deliver high standards on time Decision Making

makes high quality decisions at pace with short to medium term impact (up to 12 months)

takes decisions based on a well thought out analysis of complex information and risks Managing Ambiguity

takes responsibility for delivering results when there is uncertainty

drives implementation of changing priorities positively and develops the team to do the same

People & Resource Management

drives improved and sustainable results from every resource and relationship possible

uses Performance Management to develop self and team and address performance issues Communicating & Influencing

communicates persuasively by addressing the needs and interests of others

adapts influencing style to achieve a win-win outcome that maintains successful relationships

Business Leadership

actively aligns self and others to the business plan and priorities

builds commitment in self and the team to deliver for the business Commercial Acumen

consistently probes internal and external customer information

takes opportunities to improve performance having evaluated the financial impact Innovation & Change

generates and implements new ideas in their area

reviews the impact of changes and recommends future solutions

52

Operations

Key Relationships I Stakeholders

Regional Manager Operations

National Sales Manager

National Finance and Operations Manager

Store Teams

Head of Retail

Third party contractors

Recommended Skills

  • Business Informatics
  • Coaching And Mentoring
  • Commercial Awareness
  • Communication
  • Consulting
  • Customer Demand Planning

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