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Service Management in Hyderabad, Tela...

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Service Management

Diverse Lynx India Pvt. Ltd. Hyderabad, Telangana (Onsite) Full-Time
Exp: 4+ Years 
Job Location: Hyderabad
Position: C2H
Skills: ITSM - Service Management

Skills
  • Implementing Change Management process into the ServiceNow IT Change Management module, including creating specification and training materials.
  • High expertise in change management methodologies and principles.
  • Attending/Chairing Change Advisory Board (CAB) calls such as Network , Security , Executive etc .
  • Reviewing the minutes from the last meeting of changes.
  • Reviewing the Successful , failed ,Backed-out and incidents resulting from implemented changes.
  • Execute end to end change management deliverables such as stakeholder analyses, impact assessments, sponsor strategies, communication plans and sustainment plans.
  • Coordinating with the teams especially with Service level Management(SLM) team to provide the weekly and monthly changes of all successful, failed ,cancelled etc.
  • Initiating the Post Implementation Review and ensure the teams are filling and attaching to Change requests.
  • Ensure that agreed objectives are met – every change has targets to meet. After the change is implemented, objectives should be checked to determine whether they have been achieved
  • Work with product, technical, sales, account management and other client facing teams/leaders, to create clinical and service ground breaking partnerships and processes.
  • Good Knowledge on Change Ticketing tools Service Now, Remedy, Client Service Center etc.
  • Coordinated with project teams to support them to integrate the projects with change management initiatives undertaken by the organization.
  • Oversaw the development and operation of change management methodologies and procedures to guide the adoption process.

 

Recommended Skills

  • Account Management
  • Assessments
  • Change Advisory
  • Change Management
  • Clinical Works
  • Customer Service

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Job ID: 12261320

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