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Application Support Engineer posted by DTCC

Full Time
Chennai

Job Description

Are you ready to explore a world of possibilities?

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. 

Pay and Benefits:

  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Paid Time Off and other leave of absence
  • Flexible/Hybrid Work Arrangements

Why You’ll Love This Job:

Being a member of the Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets.

The Application Support Engineer role will be responsible for providing technical support of all the application within the EAS RDS service tower. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.

What you’ll do:

  • Support DTCC‘s production application services client facing environments.
  • Provide 24x7 support for event monitoring, incident triage and escalation
  • Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
  • Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
  • Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
  • Support for change management and execution of DTCC’s production application services

**NOTE: Responsibilities of this role are not limited to the details above. **

Talents Needed For Success:

  • Minimum 3 years of experience in application production support and team management
  • Knowledge of system administration – system configuration management, resource sharing, operating system fundamentals
  • Knowledge on application support – basic programming skills, log reading and analysis
  • Experience in managing multiple platforms (Operating systems – UNIX, Linux, Windows, VMWare)
  • Understanding of different technologies and applications:
  • Networking and Storage technologies – TCP/IP, EMC, NetApp, HP, Cisco
  • Database – Oracle, Sybase, MS SQL, DB2, Greenplum, Snowflake
  • Middleware technologies – Websphere Application Server, Websphere MQ, Java, JRE, Nutanix
  • Clustering technologies – Veritas, Red Hat, and VMWare vSphere
  • Cloud Computing – AWS, CloudWatch, Cloud Formation, Azure
  • Programming and scripting – ability to establish automation, write scripts (Perl, Python, Chef, Puppet) or implement system solutions
  • General knowledge of industry principles and new technologies like cloud computing, virtualization, etc.

Who We Are:

DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Reference

204579

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