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Infrastructure Services Engineer posted by DTCC

Full Time

Job Description

Infrastructure Services Engineer

Are you ready to explore a world of possibilities? 

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Why You'll Love This Job:

End User Services (EUS) is a globally diverse and distributed team. The EUS portfolio includes, but is not limited to End User Support, End User Computing, and Unified Communications.

DTCC's Desktop Engineering team is committed to maintaining the end user computing platforms with the highest level of security and compliance. Our Infrastructure Services Engineers are software analysts are responsible for managing and coordinating activities to ensure software requests are all efficiently managed and deliver best-in-class service to our internal end user community.

Your Responsibilities:

  • Administer, and support all areas of the infrastructure environment
  • Software installation, based on guidelines set by the vendors, for easy to complex applications.
  • Perform general problem solving and assistance on software applications using basic troubleshooting tools and technical skills.
  • Working knowledge of Win10 OS, Microsoft Office 2016 and basic VDI skills
  • Monitor the software queue, Incidents, based on the priority in Service Now
  • Maintain a technical understanding of specific software applications, operating systems
  • Create and maintain Knowledge Based (KB) software documentation
  • Effectively complete projects and installations within time frames and budget parameters.
  • Provide new and updated supporting documentation for software products.
  • Support Manual software installation and resolution for project related upgrades such as Java remediation, Windows10 migration, software version upgrades.
  • Produce timely metrics based on the required management platforms.
  • Other duties, as assigned.
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Talents Needed For Success:

  • Minimum of 4 years of related experience
  • Familiarity with Windows command-line to perform basic troubleshooting steps
  • Actual hands-on Help desk experience
  • Windows OS technical support experience with knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.
  • Excellent communication skills
  • Highly dedicated and organized.

Who We Are: 

With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities, data centers and offices in 16 countries, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2018, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $1.85 quadrillion. Its depository provides custody and asset servicing for securities issues from 170 countries and territories valued at U.S. $52.2 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes over 14 billion messages annually. To learn more, please visit us at [ Link removed ]  or connect with us on [ Link removed ] , [ Link removed ] , [ Link removed ]  and [ Link removed ]



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