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Lead II - Cloud Infrastructure Services posted by UST

Full Time

Job Description

I T Service Ops Engineer – Storage & Backup


Provides expertise to ensure holistic support, proactive monitoring, and overall health of IT applications, IT tools, infrastructure (hardware, data, software), security, information access, system performance and data integrity. Utilizes appropriate IT tools to resolve issues within global, complex technical, business- and mission-critical environments. Is deemed a subject-matter expert in more than one technical disciplines. Recognizes recurring problems and proactively works cross-functionally and inter-departmentally throughout EMC to recommend solutions and process improvements. Works with other IT groups, vendors, and business units to lead, monitor and resolve system outages


�� Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates. Observes senior staff in more complex troubleshooting situations.

• Communicates primarily within functional teams to provide problem resolution updates. Strives to understand and leverages technical and incident communication structure.

• Utilizes internal resources and teammates to investigate technology and comprehend procedures. Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects.

• Reviews and analyses company-specific and industry knowledge to build knowledgebase. May contribute to documentation and knowledge bases.

• Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity. Typically receives confirmation from more senior team members to move forward with complex system changes. May assist in problem recreation and root-cause analysis with senior staff.

• Adheres to standards, documented procedures, and technical improvements that are already established and implemented. Properly escalates more complex instances to more senior team members.

Technical Skills

Avamar. Data Domain. Networker. Vmax. VNX. SAN / NAS. Maintenance of backups. Troubleshooting SAN performance and configuration issues. Experience with a variety of Open Systems platforms and technologies such as Windows, Linux, and server virtualization products such a VMWare.


Strong technical aptitude. Able to adapt to change. Problem solving skills. Sense of urgency. Troubleshooting skills. Customer Service skill. Communication skills.

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