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Lead II - HR Specialist posted by UST

Full Time

Job Description

Role Proficiency:

Lead the execution of multiple tracks / project streams and be responsible for executional metrics of the projects.


  1.       Researches and learns policies and procedures affecting respective COE program area(s) by routinely applying them to UST needs.
  2.       Executes a project and communication plan and responds promptly and accurately to stakeholders based on established policies and procedures.
  3.       Explains established respective COE programs’ procedures and practices in terms of stakeholders needs and business results and goals and follows up on issues needing policy interpretation with higher-level respective COE personnel and responds back to stakeholders.
  4.       Makes logical adjustments in methods or procedures drawn out by senior HR specialists and reviews work performance on an on-going basis through personal observation written reports conferences with the employees and feedback from others with whom they may interact.
  5.       Manages and guides associates with day-to-day work functions in assigned program area(s) by coaching associates to consistently apply respective COE program policies and procedures.
  6.       Stays attuned to continuous improvement methods and relevant best practices and identifies the need for change within the unit while considering its impact on the organization.
  7.       Ensures that associates understand and apply new/changed respective COE program policies and procedures consistently.
  8.       Actively promotes and markets beneficial changes.
  9.       Designs entirely new initiatives for the COE that solves business problems.

Measures of Outcomes:

  1.       Effectiveness of program or project; detailing and design from execution POV.
  2.       Stakeholders’ (Employees other HR teams outside agencies) Testimonials / Feedback / Engagement Score w.r.t project or program.
  3. Desired Project or Program: Outcome Execution Metrics measured for organization account/team and individuals.

Outputs Expected:

Applied Knowledge – HR Program and Organization:

  1. Stays current with emerging program and technology developments and trends in HR related organizational and economic events and business disciplines and strategies.

Stakeholder Management:

  1. Develops and maintains work relationships with all stakeholders (internal and external who utilize services) to execute projects without hinderances.

Program Management:

  1. Leads one or more projects/initiatives and all related activities serving as the program’s credible activist and advocate; assesses and develops operational plans to accomplish work initiatives and objectives concurrent with maintaining day-to-day operations.
  2. Analyzes the entirety of the situation despite pressure ambiguity risk and unknown outcomes.
  3. Delivers results with integrity; advocates and shares knowledge and critical thinking process to achieve consensus.
  4. Evaluates the relationships and interrelationships of all the issues across organizational boundaries (as needed).
  5. Is committed to accomplish work in an ethical and efficient manner and is accountable for achieving mutually beneficial results for ensuring fair and consistent application of program policies and procedures and for the program(s) fiscal accountability.

Change Management:

  1. Implements change initiatives with commitment and drive.
  2. Understands potential barriers to change and develops people strategies that support the change agenda.
  3. Supports associates and all affected in the organization to accept and overcome challenges to change.

Team Management:

  1. Mentors guides and develops associates in HR to play higher roles

Learning and Development:

  1. Continuously updates oneself on the latest work and developments in the respective area of specialization by attending courses webinars readings etc

Skill Examples:

  1.       Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
  2.       Creative Thinking: Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.
  3.       Decision Making: Makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; causes change.
  4.       Flexibility: Is open to change and new information; adapts behaviour or work methods in response to new information changing conditions or unexpected obstacles; effectively deals with ambiguity.
  5.       Influencing/Negotiating: Persuades others to accept recommendations cooperate or change their behaviour; works with others towards an agreement; negotiates to find mutually acceptable solutions.
  6.       Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or utilizes information management systems.
  7.       Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization self and others; is trustworthy.
  8.       Interpersonal Skills: Shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult challenging or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity race gender disabilities and other individual differences.
  9.       Oral Communication: Expresses information (for example ideas or facts) to individuals or groups effectively considering the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately.
  10.   Planning and Evaluating: Organizes work sets priorities and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
  11.   Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
  12.   Reasoning: Identifies rules principles or relationships that explain facts data or other information; analyzes information and makes correct inferences or draws accurate conclusions.
  13.   Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative effort and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behaviour.
  14.   Stress Tolerance: Deals calmly and effectively with high stress situations (for example tight deadlines challenging individuals emergency situations etc).
  15.   Technical Competence: Uses knowledge that is acquired in respective COE through formal training or extensive on-the-job experience to perform one's job; work priorities.

Knowledge Examples:

Knowledge Examples

  1.       Comprehensive professional knowledge of principles theories and best practices in human resource program development for areas of specialization and knowledge of the related business context
  2.       Stakeholder Engagement/Change Management: Knowledge of the impact of change on people processes procedures leadership and organizational culture; knowledge of change management principles strategies and techniques required for effectively planning implementing and evaluating change in the organization.
  3.       Project / program trends best practices benchmarks and conceptual framework and operating mechanisms.
  4.       Legal Government and Jurisprudence: Knowledge of laws legal codes court procedures precedents legal practices and documents Government regulations executive orders agency rules Government organization and functions etc for the respective COE.
  5.       Project Management: Knowledge of the principles methods or tools for developing scheduling coordinating and managing projects and resources including monitoring and inspecting costs work and contractor performance.
  6.       Organization / account business strategy operating model and business processes
  7.       Organizational Awareness: Knows the organization's mission and functions and how its social political and technological systems work and operates effectively within them; this includes the programs policies procedures rules and regulations of the organization.
  8.       Knowledge of broad economic societal technological political global and demographic trends.



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