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Senior Infrastructure Services Engineer posted by DTCC

Full Time

Job Description

Senior Infrastructure Services Engineer

Are you ready to explore a world of possibilities? 

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Why You'll Love This Job:

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets.

The Enterprise Change Management team is responsible for implementing CM/RM objectives, including design, implementation, institutionalization and maintenance of the framework. This position requires a broad knowledge of the organization's business functions, application development and infrastructure, as well as change and release management experience.

This role is on the Enterprise Change Management team which is a part of the Production Service Assurance (PSAp organization. PSA owns and manages key ITIL processes such as Change Management (CM), Release Management (RM), Availability Management, Event Management, Incident Management, Problem Management, Capacity Management and IT Asset Management.

Your Responsibilities:

  • Change Management - provide organizational support for the enterprise change management practice.
  • Change Advisory Board (CAB) Meetings - Chair or support Change Advisory Board meetings, including preparing agendas and meeting minutes
  • Training - provide formal training on Change Management/Release Management framework, provide just-in-time coaching/mentoring and update FAQs
  • Reporting - Define, design, develop, implement, produce and support CM/RM extracts, reports, spreadsheets, dashboards, standard and ad hoc reports for various levels of management and staff for various purposes. Convert data into conclusions for presentation to management.
  • Communication and coordination - Interface with across the firm with groups and individuals as needed on change related matters and respond change related questions
  • Change Approvals - apply change management approvals to change records in enterprise tools as appropriate
  • Process Improvement – work with the team to maintain and continuously improve the Organizational CM/RM framework, including policies, processes, and procedures.
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Talents Needed For Success:

  • Minimum of 6 years of related experience
  • Analytical thinking and the ability to use quantitative analysis to reach informed conclusions
  • Strong communication skills and a demonstrated team player
  • Experience in creating manual, automated and ad hoc management and control reports from one or more data sources with reporting tools (e.g. Microsoft Report Writer, Cognos, PowerBI)
  • Microsoft Office (Excel, Word, PowerPoint, Visio), SharePoint and Teams
  • Working knowledge of ServiceNOW and Serena (Microfocus) Business Manager

Who We Are: 

With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities, data centers and offices in 16 countries, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2018, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $1.85 quadrillion. Its depository provides custody and asset servicing for securities issues from 170 countries and territories valued at U.S. $52.2 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes over 14 billion messages annually. To learn more, please visit us at [ Link removed ]  or connect with us on [ Link removed ] , [ Link removed ] , [ Link removed ]  and [ Link removed ]



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