•\tMinimum 3 years of hands-on experience in mainframe technologies as mentioned below Skill: SAP BO Must have: Crystal reports; PL/SQL Good to Have: Informatica Power center; UNIX
•\tUnderstanding of Incident Management; Problem Management Process •\tSoft skills; Excellent communication skills; interpersonal skills consulting with client teams working in distributed teams •\tGood to have Prior experience on mainframe development projects •\tGood to have Health Care Domain experience •\tAbility to work effectively under pressure and identify ambiguity and drive for clarity Capable of handling multiple tasks concurrently Technical Requirements
•\tExperience in Application production support role is must for screening of candidates. •\tInvestigate & resolve problems related to problems in existing systems in order to ensure smooth functioning of IT systems •\tLiaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies •\tProvide support in shifts for weekday/weekend support & special support for ISPL holidays (on need basis) •\tImplement & follow ITIL processes for Production Incidents; Service Requests; Problem Management; and Change Requests. •\tContribute towards ensuring DR readiness of all production applications •\tContribute towards resolving Hardware; Software & Application related security vulnerabilities •\tManage housekeeping; upgrades; installation; backup/restore & adherence to DR plans to ensure smooth functioning of existing systems.
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